As more and more libraries provide services for distance and remote patrons, the simple question remains: How do we know whether these services are having a positive impact on users? This new collection, drawn from the seventh Libraries Without Walls Conference, explores the issues of assessment, evaluation, and improvement of services. Chapters focus on kinds of service, the library’s role within new models of scholarly publishing, the responsibility of the library for digital curation, Service delivery in challenging environments, especially where the infrastructure may be sub-optimal, and the impact of new technological solutions. This innovative and forward-thinking collection will enable library managers and information professionals to keep abreast of the latest developments in this vital area of librarianship.
"Another sound, well organised book for practitioners emanating from the reputable stable of CILIP…In conclusion, an interesting, if often technical, work in an area of growing concern and relevance to LIS practitioners."
— New Library World
"All in all, there is some interesting material here, something for everyone, in fact...The collection will interest those involved in e-learning and information literacy most, perhaps, with one or two of the papers of value to those more generally concerned with digital library developments."
— Information Research