Returns & Exchanges

If your purchase does not meet your expectations, we will replace your merchandise, credit your account, or issue a full refund. Just follow our simple return procedures on your packing slip or, if you are unable to locate your packing slip, please call a Customer Service Representative at 1-866-SHOP ALA (1-866-746-7252). Please ship returns to: American Library Association, ATTN: RETURNS DEPT, 3280 Summit Ridge Parkway, Duluth, GA 30096.

ALA has a satisfaction guaranteed policy and accepts returns on all products. All returns must be received within 30 days from the invoice date. ALA accepts returns for videos, software, and CD-ROMs if they are unopened or defective.