Shipping & Tax Information

Shipping

The ALA Store ships products via United Parcel Service (UPS) Ground unless customer requests otherwise. For information on international orders, please view our international orders page. UPS does not ship to P.O. boxes. If a street address is unavailable, items can be shipped to P.O. boxes by First Class/Priority Mail at the same shipping/handling charge. These shipments are not insured, and the ALA cannot be held responsible for lost or misplaced orders. Below is the schedule of shipping and handling charges for the ALA Store:

Shipping and Handling Charges:

Up to $49.99 = $9.00 
$50.00 to $99.99 = $11.00 
$100 to $149.99 = $13.00 
$150 to $199.99 = $14.00 
$200 to $299.99 = $15.00 
$300 to $999.99 = $20.00 
$1000+ = call for quote

If you have special shipping needs, please call Customer Service at 1-866-Shop ALA (1-866-746-7252) to place your order.

Sales Tax

ALA collects sales tax on all taxable orders in Connecticut, the District of Columbia, Illinois, Georgia, Maryland, and Pennsylvania. If you are ordering from one of these areas and are NOT tax-exempt, sales tax will be automatically added to your order. If you ARE tax-exempt, and have been charged sales tax, please fax us a copy of your tax exempt form, along with your order number, and we will credit you the sales tax charge. All tax credit requests should be faxed to: 312-280-5860, Attention: ALA Accounting. To ensure your account is tax-exempt for future orders, please see below how to link your tax exemption number to your ALA Store account.

Tax Exemption

If your orders should be tax exempt, please upload your tax exemption documentation. To do so, go to My Account, select the tab Edit My Profile, scroll to the section Tax Exemption, upload your tax exemption documentation (a PDF is preferred), enter your tax exempt number, and click Save at the bottom of the screen. Once you upload your documentation, you will notice your tax exemption status will state Pending. Please allow our ALA Store customer service up to 48 hours to verify and approve your tax exemption. You can follow up with your request at alastore@ala.org.