Shipping and Handling
Shipping methods and terms and handling costs are based on shipping method. Shipping methods include UPS, Fed Ex, and USPS. Most require physical addresses and cannot use PO Boxes. When you order online, you will have the opportunity to choose the shipping method you prefer, although there are restrictions based on availability of tracking. Please note that the initial shipping charge indicated may change as you move through the ordering process. Once you have selected your ship to address, it is validated with the shipping method/carrier chosen and updated on your order. You also have a choice of shipping method when you order via phone at 800-621-2736, fax at 800-621 -8476, mail to Chicago Distribution Center, Attn: ALA, 11030 S Langley Ave, Chicago, IL 60628 or email to firstname.lastname@example.org
If you have special shipping needs, please call our Customer Service/Contact Center Team at 800-621-2736 to place your order.
ALA collects sales tax on all taxable orders. If you are tax-exempt, please see Tax Exemption section.
If you are tax-exempt and choose to order online, after placing your initial order please forward your order confirmation email, along with your tax exemption documentation, to email@example.com. Sales tax will be removed before the order ships and prior to your credit card being charged. You will only need to do this once; for all future online orders, your tax exemption documentation will be attached to the account connected to your email address.
Sales tax is also collected on orders of digital products, where applicable in states that charge sales tax. On digital product orders, the credit card is charged immediately. If this is your first time purchasing digital product, please forward your order confirmation email, along with your tax exemption documentation, to firstname.lastname@example.org and request a sales tax refund. For all future digital product orders, your tax exemption documentation will already be attached to the account connected to your email address.
If you choose to order via fax (800-621-8476), email (email@example.com or firstname.lastname@example.org), or mail (Chicago Distribution Center, Attn: ALA, 11030 S Langley Ave, Chicago, IL 60628), please email your tax exemption documentation to email@example.com prior to submitting your order.