Frequently Asked Questions

 

Frequently Asked Questions (FAQs)

ALA Editions | ALA Neal-Schuman FAQs

ALA Graphics FAQs

eLearning FAQs

 

 

 

How can I order using a purchase order?

Purchase orders are accepted by ALA via mail, email, or fax. Organizational accounts in good standing may pay with a purchase order. All orders from individuals need to be prepaid. Please note that purchase orders must have an official purchase order number and an authorized signature (the person responsible for paying the bills).

Email: alastore@ala.org

Fax: 800-621-8476   

Mail:

Chicago Distribution Center
Attn: ALA
11030 S Langley Ave
Chicago, IL 60628

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How are the Shipping & Handling charges calculated?

Shipping charges are set to cover fulfillment costs, which include both shipping the product via FedEx or UPS Ground and handling the items at the warehouse. ALA Publishing sets product prices to offer the best value we can to customers and members, and must therefore cover the actual costs of handling and shipping. To view our current shipping table, click here. All ALA Store purchases fund advocacy, awareness and accreditation programs for library professionals worldwide.

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When will I be charged for backordered items, and will I have to pay for shipping twice?

You are charged for items when they are shipped, so you will not be charged for a product until it leaves the warehouse. If you order is split into multiple shipments due to backorders, you pay the same total shipping charge you would have been assessed if your order had been made up entirely of regular in-stock items. Any additional shipments of backordered products will not include a shipping charge.

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What if I’m not happy with my purchase?

If your purchase does not meet your expectations, we will replace your merchandise, credit your account, or issue a full refund. Just follow our simple return procedures on your packing slip or, if you are unable to locate your packing slip, please call a Customer Service Representative at 1-800-621-2736. Please ship returns to: Chicago Distribution Center, Attn: ALA, 11030 S Langley Ave, Chicago, IL 60628.

ALA has a satisfaction guaranteed policy and accepts returns on all products. All returns must be received within 30 days from the invoice date. ALA accepts returns for videos, software, and CD-ROMs if they are unopened or defective.  

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How do I place an order if I don’t live in the U.S.?

View our international orders webpage, which explains how to purchase from outside the U.S.

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How can I update my communication preferences, such as catalog mailings and email?

Add your name to a catalog mailing list:

You can request to be added to the ALA Editions and/or ALA Graphics catalog mailing list by filling out this form. Please note that we only ship catalogs within the US. You can also view the current ALA Graphics, ALA Editions, and eLearning catalogs in pdf format online.

Remove your name from a catalog mailing list:

To opt out of receiving the ALA Editions or ALA Graphics catalogs, please click here and fill out the form with the information as it appears on your address label.

You can also scan the back cover of the catalog or send your address information exactly as it appears on your address label to graphicsmarketing@ala.org or editionsmarketing@ala.org; mail to ALA Graphics/ALA Editions, 225 N Michigan Ave., Suite 1300, Chicago, IL 60601; fax to 800-621-8476, attention Catalog Marketing.

Sign up to receive emails:

To start receiving email communications from the ALA Store, ALA Editions, ALA Graphics, eLearning, or ALA TechSource, please fill out this form.

Unsubscribe from emails:

All ALA Store emails have an unsubscribe link at the bottom. Once you have unsubscribed, you should receive no further ALA Store messages at that email address.  You are able to unsubscribe from ALA Editions and ALA Graphics mailings, manage the type of messages that you receive, or unsubscribe from all ALA communications. Please note that unsubscribing from all ALA communications will remove you from any e-mail communications from ALA, including items related to your ALA membership. Once you have unsubscribed from ALA Editions or ALA Graphics communications, you should not receive any further messages from ALA Editions or ALA Graphics at that email address.

ALA members, in addition to the instructions above, you may wish to update your communication preferences for ALA-wide mailings. You can do this here. You will need to be logged into your ALA account on ALA.org to manage your communication preferences. If you do not have an account online, you can create one here.

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Is there a discount for purchasing products in bulk?

Special prices for bulk purchases are available for many ALA Store products. Please email editionsmarketing@ala.org for bulk pricing and purchasing inquiries.

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Can I get permission to use and/or reprint your product images or illustrations?

For ALA Graphics (posters and other products), please send your request to graphicsmarketing@ala.org. For permissions to excerpt or translate ALA Editions books, please send your request to editionsmarketing@ala.org. Include which image or text you would like to use and the purpose of the request. If permission is granted, your use of the image or text must include the copyright information and a link back to our online store.

ALA Graphics offers a variety of posters and other materials in digital format (.pdf, .psd, or .jpg) for purchase. To view our current selection, please visit the ALA Store . Please read our digital content license agreement before purchasing a digital product.

Due to contractual limitations, we do not permit the use of READ® posters for TV or film sets. There is a limited range of promotional materials that may be purchased for use on TV or film sets. Email graphicsmarketing@ala.org for the current list of available items and to receive a copy of the necessary permissions agreement.

ALA does not own the rights to celebrity images. To request permission to use a Celebrity READ® poster in any manner, you must first contact the celebrity to request permission to use their image as shown on the poster. Once that permission is granted, you must contact the ALA for permission to use the poster. Due to contract stipulations and celebrity image copyrights, Celebrity READ® posters that have gone out of print cannot be reprinted, reproduced, or copied.

Contact graphicsmarketing@ala.org with any questions about poster permissions and licensing.

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Can I purchase affiliate award seals from the ALA Store?

The ALA Store stocks seals for awards governed by the American Library Association and can be found here: https://www.alastore.ala.org/search/store/product-type/award-products/product-type/award-seals?filter_all=4. When possible, the ALA Conference Store offers affiliate seals for purchase at in-person events. Otherwise, affiliate award seals are available for purchase directly from the affiliate:

Asian/Pacific American Librarians Association (APALA)
To purchase Asian/Pacific American Awards for Literature seals, visit: http://www.apalaweb.org/awards/literature-awards/

Black Caucus of the American Library Association (BCALA)
To purchase BCALA Literary Award seals, visit: https://www.bcala.org/bcala-awards/literary-book-award

Association of Jewish Libraries
To purchase Sydney Taylor Book Award seals, visit: www.sydneytaylorbookawards.org

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Where can I obtain information about the ALA Editions Approval Plan and view the latest bulletin?

This page contains information about the ALA Approval Plan.

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Where can I learn more about writing for ALA Editions?

Learn if ALA Editions might be the right publisher for your proposed book.

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I’m a new ALA Editions author; where can I find tips on preparing my manuscript?

See Guidelines for Authors.

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How do I request a professional review copy of an ALA Editions title?

Complimentary review copies are available for journals, newsletters, or other media. All review copy requests are subject to consideration and ALA Editions requests two tear sheets of any published review. 
Request a professional review copy. 

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How do I request an instructor’s desk copy of an ALA Editions title?

Complimentary desk copies are available for instructors who adopt an ALA Editions title for course use. 
Request an instructor’s desk copy

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Where do I send published review(s)?

Please send published review(s) to: 

Rob Christopher, Marketing Coordinator
ALA Editions 
225 N Michigan Ave., Suite 1300
Chicago, IL 60601
Or by email: rchristopher@ala.org

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How can I get my name added to your mailing lists?

You can request to be added to ALA Editions catalog mailing list by filling out this form. Please note that we only ship catalogs within the US. If you live outside the US, you can view our current catalog online here. To start receiving email communications from ALA Editions, please fill out this form.

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What licenses are in place for ALA eBooks?

Most eBooks purchased through the ALA Store are intended for single-user use; however, customers should check the item’s product description for any specific licensing terms. If you are interested in adding an ALA eBook to your institution’s circulating collection, check to see it if is available through your current eBook vendor(s). ALA distributes many of its eBooks through the major eBook vendors. If you have additional questions, please email us at editionsmarketing@ala.org. Please note that ALA cannot provide individual guidance to institutions interested in planning or implementing eBook initiatives.  

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What are the future plans for RDA?

Many RDA-related professional resources are available for purchase here on the ALA Store; for the latest news and information about RDA, please visit the RDA Toolkit page.

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How can I access my digital files?

The link to download can be found on the final confirmation screen after you complete your order, and may also be accessed from your Account Profile. Access your files by clicking "My Orders" to review a particular order and product or "Files" to see all available downloads. If you have purchased a digital product and are experiencing an error during the download process, please contact graphicsmarketing@ala.org

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I’d like to learn about how I can make my own READ® posters and bookmarks using the READ® Design Studio.

Your purchase of a READ® Design Studio product (either READ Design Studio Starter Pack or READ DVD Genres & Subjects) grants you permission to create customized READ® posters, bookmarks, and more. ALA holds the trademark to the READ® logo and otherwise does not give permission for its use. Visit our  READ® Design Studio information page for additional help including webinars, information sheets, licensing information, and more tips and tools. Additional questions may be directed to graphicsmarketing@ala.org.

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Can you provide a sole source letter?

Yes! ALA Graphics products are only available in the United States from the ALA Store (alastore.ala.org). View our current sole source letter here.

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What celebrities have participated in the READ® poster campaign and who chooses the books he/she holds?

Celebrity READ® posters promote the pleasure and importance of reading for children, teens, and adults. Some hold a classic, others a childhood favorite or something that has inspired them in their life. A celebrity who signs on for the READ® campaign can choose to hold any book of his or her choice, except for self-authored titles. To see a list of celebrities and the book titles they chose, click here.

To submit your suggestion for a celebrity you would like to appear on a READ® poster, please email graphicsmarketing@ala.org.

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I’m looking for an old READ® poster and can’t find it online. Can you help me?

For questions regarding out of print READ posters, please email graphicsmarketing@ala.org.

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Does ALA Graphics donate products to libraries, schools, or other organizations?

ALA Graphics, as part of the American Library Association, a 501 (c) (3) not-for-profit organization, is responsible for generating revenue to support the Association’s mission. All profits made from sales of our products feed directly back to the Association. We are sorry we are unable to donate to your organization.

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Where can I access ALA'a eLearning opportunities?

Please contact ecoursehelp@ala.org.

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