Jenny Craven is an Information Specialist at the National Institute for Health and Care Excellence (NICE). Previously, Jenny worked at the Centre for Research in Library and Information Management (CERLIM) at Manchester Metropolitan University; she worked on practical information related projects, with a particular focus on improving access to information for people with visual impairments. During this time she was on the standing committee of the IFLA libraries serving persons with disabilities group, and ran a series of workshops in developing countries for the FORCE Foundation charity on providing accessible library services. Her role at NICE involves supporting the information needs for a variety of programmes across NICE. She also works on internal projects to improve service delivery, the evaluation of information skills training, and to explore methods for the effective retrieval of information. As editor, her books include Web Accessibility: Practical Advice for the Library and Information Professional (2008) and Access, Delivery, Performance: The Future of Libraries Without Walls (2009).