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- Description
As more and more libraries provide services for distance and remote patrons, the simple question remains: How do we know whether these services are having a positive impact on users? This new collection, drawn from the sixth Libraries Without Walls Conference, explores the issues of assessment, evaluation and improvement of services. Chapters focus on user perceptions, the remote/distance experience, approaches to service evaluation, qualitative assessment, usability and accessibility standards, outcome measurement, and the impact of services. A valuable resource for all libraries needing to keep up-to-date on distance learner and virtual library issues, this innovative and forward-thinking collection will enable library managers and information professionals to keep abreast of the latest developments in this vital area of librarianship.