Kay Henshall

Kay Henshall is currently the Chief Trainer for the Virtual Reference ToolKit at LSSI. She provides training workshops in virtual reference, including the development of the materials and curriculum, to public, academic and special libraries all over the world. Over the past several years, Kay has trained several thousand virtual reference librarians in more than one hundred virtual reference projects. Her experience has provided her with an unparalleled opportunity to see how all kinds of libraries are incorporating live virtual reference into their array of services.