Heather Jagman is the coordinator of reference, instruction, and academic engagement and the subject liaison to the Theatre School at DePaul University Library in Chicago. She was an ERIAL Project participant and a 2013 ACRL IMLS Assessment in Action grant recipient. She is particularly interested in information literacy and library user behavior.Troy A. Swanson is the teaching and learning librarian and the library department chair at Moraine Valley Community College in Palos Hills, Illinois, where he is also the president of the Moraine Valley Faculty Association. Troy is the author of the book Managing Social Media in Libraries: Finding Collaboration, Coordination, and Focus and coauthor of the textbook Why White Rice? Thinking through Writing. He has published on social media, website usability, and information literacy. Troy is also a contributor to the Tame the Web blog.