Frequently Asked Questions

 

Frequently Asked Questions (FAQs)

ALA Editions | ALA Neal-Schuman FAQs

ALA Graphics FAQs

eLearning FAQs

 

 

 

How can I order using a purchase order?

Purchase orders are accepted by ALA via mail, email, or fax. Organizational accounts in good standing may pay with a purchase order. All orders from individuals need to be prepaid. Please note that purchase orders must have an official purchase order number and an authorized signature (the person responsible for paying the bills).

Email: alastore@ala.org

Fax: 312-280-5860    

Mail:
American Library Association
PO Box 117219
Atlanta, GA 30368-7219

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How are the Shipping & Handling charges calculated?

Shipping charges are set to cover fulfillment costs, which include both shipping the product via UPS and handling the items at the warehouse. ALA Publishing sets product prices to offer the best value we can to customers and members, and must therefore cover the actual costs of handling and shipping. To view our current shipping table, click here. All ALA Store purchases fund advocacy, awareness and accreditation programs for library professionals worldwide.

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When will I be charged for backordered items, and will I have to pay for shipping twice?

You are charged for items when they are shipped, so you will not be charged for a product until it leaves the warehouse. If you order is split into multiple shipments due to backorders, you pay the same total shipping charge you would have been assessed if your order had been made up entirely of regular in-stock items. Any additional shipments of backordered products will not include a shipping charge.

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What if I’m not happy with my purchase?

If your purchase does not meet your expectations, we will replace your merchandise, credit your account, or issue a full refund. Just follow our simple return procedures on your packing slip or, if you are unable to locate your packing slip, please call a Customer Service Representative at 1-866-SHOP ALA (1-866-746-7252). Please ship returns to: American Library Association, ATTN: RETURNS DEPT, 3280 Summit Ridge Parkway, Duluth, GA 30096.

ALA has a satisfaction guaranteed policy and accepts returns on all products. All returns must be received within 30 days from the invoice date. ALA accepts returns for videos, software, and CD-ROMs if they are unopened or defective.  

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How do I place an order if I don’t live in the U.S.?

View our international orders webpage, which explains how to purchase from outside the U.S.

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How can I update my communication preferences, such as catalog mailings and email?

Add your name to a catalog mailing list:

You can request to be added to the ALA Editions and/or ALA Graphics catalog mailing list by filling out this form. Please note that we only ship catalogs within the US. You can also view the current ALA Graphics, ALA Editions, and eLearning catalogs in pdf format online.

Remove your name from a catalog mailing list:

To opt out of receiving the ALA Editions or ALA Graphics catalogs, please click here and fill out the form with the information as it appears on your address label.

You can also scan the back cover of the catalog or send your address information exactly as it appears on your address label to graphicsmarketing@ala.org or editionsmarketing@ala.org; mail to ALA Graphics/ALA Editions, 50 E. Huron, Chicago, IL 60611; fax to 312-280-5275 attention Catalog Marketing.

Sign up to receive emails:

To start receiving email communications from the ALA Store, ALA Editions, ALA Graphics, eLearning, or ALA TechSource, please fill out this form.

Unsubscribe from emails:

All ALA Store emails have an unsubscribe link at the bottom. Once you have unsubscribed, you should receive no further ALA Store messages at that email address.  You are able to unsubscribe from ALA Editions and ALA Graphics mailings, manage the type of messages that you receive, or unsubscribe from all ALA communications. Please note that unsubscribing from all ALA communications will remove you from any e-mail communications from ALA, including items related to your ALA membership. Once you have unsubscribed from ALA Editions or ALA Graphics communications, you should not receive any further messages from ALA Editions or ALA Graphics at that email address.

ALA members, in addition to the instructions above, you may wish to update your communication preferences for ALA-wide mailings. You can do this here. You will need to be logged into your ALA account on ALA.org to manage your communication preferences. If you do not have an account online, you can create one here.

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Is there a discount for purchasing products in bulk?

Special prices for bulk purchases are available for many ALA Store products. Please call 866-746-7252 or email alastore@ala.org for bulk pricing and purchasing inquiries.

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Can I get permission to use and/or reprint your product images or illustrations?

Please send your request to permissions@ala.org and include which image you would like to use and the purpose of the request. If permission is granted, your use of the image must include the copyright information and a link back to our online store.

We do offer a selection of our products in digital format (.pdf, .psd, or .jpg) that are available for your download and use. To view a full selection of our digital product offerings, please visit the ALA Store.  Please read our digital content license agreement before purchasing a digital product.

ALA may grant permission to reprint and/or use product images for set décor for products which are wholly designed and/or owned by ALA. In general, the ALA cannot grant permission to reprint any product images or illustrations which contain celebrity photos, book illustrations, or licensed characters, as we are not the owners of such material. Additionally, we cannot grant permission to use these product images as set décor for movies or TV shows.

Due to contract stipulations and celebrity image copyrights, Celebrity READ posters that have gone out of print cannot be reprinted, reproduced, or copied.  

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Where can I obtain information about the ALA Editions Approval Plan and view the latest bulletin?

This page contains information about the ALA Approval Plan.

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Where can I learn more about writing for ALA Editions?

Learn if ALA Editions might be the right publisher for your proposed book.

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I’m a new ALA Editions author; where can I find tips on preparing my manuscript?

See Guidelines for Authors.

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How do I request a professional review copy of an ALA Editions title?

Complimentary review copies are available for journals, newsletters, or other media. All review copy requests are subject to consideration and ALA Editions requests two tear sheets of any published review. 
Request a professional review copy. 
Please note that review copies cannot be sent to residences or PO Boxes.

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How do I request an instructor’s desk copy of an ALA Editions title?

Complimentary desk copies are available for instructors who adopt an ALA Editions title for course use. 
Request an instructor’s desk copy
Please note that desk copies cannot be sent to residences or PO Boxes.

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Where do I send published review(s)?

Please send published review(s) to: 

Rob Christopher, Marketing Coordinator
ALA Editions 
50 East Huron St.
Chicago, IL 60611-2795 
Or by email: rchristopher@ala.org

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How can I get my name added to your mailing lists?

You can request to be added to ALA Editions catalog mailing list by filling out this form. Please note that we only ship catalogs within the US. If you live outside the US, you can view our current catalog online here. To start receiving email communications from ALA Editions, please fill out this form.

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What licenses are in place for ALA eBooks?

Most eBooks purchased through the ALA Store are intended for single-user use; however, customers should check the item’s product description for any specific licensing terms. If you are interested in adding an ALA eBook to your institution’s circulating collection, check to see it if is available through your current eBook vendor(s). ALA distributes many of its eBooks through the major eBook vendors. If you have additional questions, please email us at editionsmarketing@ala.org. Please note that ALA cannot provide individual guidance to institutions interested in planning or implementing eBook initiatives.  

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What are the future plans for RDA?

Many RDA-related professional resources are available for purchase here on the ALA Store; for the latest news and information about RDA, please visit the RDA Toolkit page.

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I’d like to learn about how I can make my own READ® posters and bookmarks using the READ® Design Studio.

Your purchase of a READ® Design Studio product (either READ Design Studio Starter Pack or READ DVD Genres & Subjects) grants you permission to create customized READ® posters, bookmarks, and more. ALA holds the trademark to the READ® logo and otherwise does not give permission for its use. Visit our  READ® Design Studio information page for additional help including webinars, information sheets, licensing information, and more tips and tools. Additional questions may be directed to graphicsmarketing@ala.org.

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Can you provide a sole source letter?

Yes! ALA Graphics products are only available in the United States from the ALA Store (alastore.ala.org). View our current sole source letter here.

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What celebrities have participated in the READ® poster campaign and who chooses the books he/she holds?

Celebrity READ® posters promote the pleasure and importance of reading for children, teens, and adults. Some hold a classic, others a childhood favorite or something that has inspired them in their life. A celebrity who signs on for the READ® campaign can choose to hold any book of his or her choice, except for self-authored titles. To see a list of celebrities and the book titles they chose, click here.

To submit your suggestion for a celebrity you would like to appear on a READ® poster, please email graphicsmarketing@ala.org.

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I’m looking for an old READ® poster and can’t find it online. Can you help me?

For questions regarding out of print READ posters, please email graphicsmarketing@ala.org.

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Does ALA Graphics donate products to libraries, schools, or other organizations?

ALA Graphics, as part of the American Library Association, a 501 (c) (3) not-for-profit organization, is responsible for generating revenue to support the Association’s mission. All profits made from sales of our products feed directly back to the Association. We are sorry we are unable to donate to your organization.

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Can't locate the eLearning opportunity that you're searching for?

Currently, only ALA Publishing eLearning Solutions events, YALSA professional learning bundles, PLA on-demand webinars, and ALSC webcast archives are available through the ALA Store. Soon all ALA eLearning opportunities will be searchable in the ALA Store. If you’re looking for a specific eLearning event and are not able to locate it, please visit http://www.ala.org/educationcareers/elearning.

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What platform do you use to run ALA Publishing eLearning Solutions workshops?

ALA Publishing eLearning Solution uses Cisco WebEx for workshops. WebEx is an interactive online platform that allows attendees and instructors to interact and share through chat, voice, and a wide variety of interactive media.

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Can I test WebEx prior to the workshop to ensure that it works on my computer?

Of course! You can test WebEx using this link: http:/www.webex.com/test-meeting.html. Once this page loads, there will be an area for you to enter in your name and email address. After entering in this information, please select the “Join” button. You may need to download and install a browser plugin. Once you follow the steps, WebEx should automatically launch.

If you are unable to join or having difficulty running the test, please contact WebEx Support at 866.229.3239 or visit support.webex.com for helpful support information.

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What kind of technical capabilities do I need to view workshops?

All you need is a good internet connection, a computer, and speakers or a telephone. Please note that if you are calling in, the phone number is a toll number.

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Will an archive of the workshop I attend be available? What if I can’t attend the live date, will I still be able to view the archive?

ALA Publishing eLearning Solutions workshops are live events, but all attendees are given access to an archive of the event for a period of 3 months from the date of the live session.  The archive can be viewed at any time during this 3-month timeframe. The archive contains a video representation of the event, which includes all chat, audio, and visual material. The biggest difference between the archive and the live event is that when participating in the live event, you can interact with the presenters and other attendees. All registrants will receive a notification from messenger@webex.com with a link to the archive within 24 hours of the live event. If you purchased this online, this information is also available in your account, under files. If you have registered for a workshop and have not received this link, please contact us at elsmarketing@ala.org

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Can I share the archive of the workshop with my colleagues?

Workshops are licensed for single site use on a single computer. If you purchase the individual rate of the workshop, then you only have licensing for one individual and cannot share the archive. If you have purchase the group rate of the workshop, then you have licensing to view and share the workshop with colleagues at your organization. We offer group rates for 2 or more users to view in one physical location.

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I saw an event on the store, but it’s no longer available. Can I access the archive?

You can purchase an archive to ALA Publishing eLearning Solutions workshops by contacting us directly at elsmarketing@ala.org. However, we often repeat our workshops, so if you’d rather attend live, you can receive updates by signing up to receive promotional emails.

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I purchased this workshop, but have not received the link from WebEx with the login information. How can I obtain this information?

While completing your purchase, you’ll be asked to fill in the name and e-mail address of the person attending this event. Once you complete your purchase, the attendee will receive an e-mail from Webex confirming registration. This e-mail includes the login information for the event, including the weblink for signing in to the event, so please keep it in a safe place. If you’ve purchased through the online store, this information will also be included in your account, under files. If for some reason you have not received this information, please email us at elsmarketing@ala.org.

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Do you offer bulk rates on workshops and eCourses?

We do! ALA Publishing eLearning Solutions offers discounts on bulk rate purchases on workshops and eCourses when spending over $1,000 and purchasing quantities greater than two. If you are planning on purchasing a workshop or eCourse for several individuals or institutions, please complete this form for a quote or call 866-746-7252 for a quote or to place your order and receive your bulk rate discount. 

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The workshop is starting or is live, and I am having technical problems. Who can I contact?

If you think your problem is that you did not properly register for the event, please call us at 866-746-7252 or email us at elsmarketing@ala.org. If you are having trouble running the WebEx software, please contact WebEx Support at 866-229-3239 or visit support.webex.com.

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What platform do you use to run your eCourses?

We use Moodle for all eCourses.

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Do you offer credit, Continuing Education Units (CEUs), or Library Education Units (LEUs) for your eCourses?

ALA Publishing eLearning Solutions does not award credit for our eCourses. We do provide a certificate verifying the number of estimated hours for the eCourse that you participate in. If you’re seeking CEUs, LEUs, or credit to fulfill a continuing education requirement, we recommend contacting your institution to determine whether they will accept our eCourse towards your requirement.

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How can I receive a certificate of completion?

Please email ecoursehelp@ala.org to request a certification of completion. Please be sure to include the eCourse that you participated in and your order number.

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This eCourse is no longer available online. Will it be offered again in the future? When?

If you do not see the eCourse available online, it means that we currently do not have another iteration of the eCourse scheduled at this time. However, ALA Publishing eLearning Solutions often re-runs  eCourses and will be offering the eCourse again in the future. To be notified when the eCourse that you’re interested in becomes available, please fill out this form. By completing this form, you will receive an email notification when this eCourse becomes available.

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I have not received a confirmation e-mail for my account on the Moodle eCourse page (ecourses.ala.org). How can I get my account confirmed?

A notification is automatically sent out once you create an account on the eCourse site. It is possible that this email was accidentally sent to your spam folder or your server blocked this confirmation message. If you have not received your confirmation email within an hour of creating your account, please contact ecoursehelp@ala.org, and we will confirm your account.

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The enrollment key that I have isn’t working. Do I have the right enrollment key?

We often re-run our eCourses, and it is likely that you are trying to enter your enrollment key in an earlier iteration of the eCourse. Please ensure that you’re entering the enrollment key for the current iteration from ecourses.ala.org. The title of the eCourse on the Moodle website will include the month and year. If you are still having difficulty enrolling into the course, please contact ecoursehelp@ala.org.

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Can I cancel my registration from online workshops and eCourses?

You may cancel your registration at any time. To receive a full refund for your purchase, you must cancel your registration at least 72 hours before an eCourse start date and at least 24 hours before an online workshop. We are unable to process refunds for eCourses or workshops after this time.

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