Working with Individuals Affected by Homelessness: An Empathy-Driven Approach Workshop

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach Workshop

While completing your purchase, fill in the name and e-mail address of the participant who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

$55.00
ALA Member: 
$ 49.50
Item Number:
1541-9289
Date(s): 
Day:  March 1, 2018
Time:  2:30pm to 3:30pm EST
Delivery Method: 
Live
Duration: 
60 minutes
Publisher: 
ALA Publishing eLearning Solutions
  • Description
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  • About the Instructor
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Working with Individuals Affected by Homelessness: An Empathy-Driven Approach Workshop
A 60-minute workshop, Thursday, March 1, 2018, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific

Individuals experiencing homelessness represent a large portion of patrons in many libraries today. In this 60-minute workshop, Ryan Dowd, author of The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, provides you with a greater understanding of patrons affected by homelessness and their communication styles. You’ll learn about how to implement empathy-driven enforcement, an approach originally developed in homeless shelters that can help you effectively work with community members affected by homelessness. Dowd also shares  practical tactics that can help you resolve problems in challenging situations. You’ll leave with concrete strategies you can use immediately, including  body language tips, communication styles and techniques, and more.

After participating in this workshop, you will have

  • Greater confidence working with patrons who are homeless and a better understanding of homelessness.
  • A method to effectively engage and communicate with these patrons.
  • Practical tools to deescalate conflict.

While completing your purchase, fill in the name and e-mail address of the participant who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

This is an online event hosted through WebEx. Further technical information is available at the ALA Store FAQ page.

Bulk Orders

For pricing on bulk registrations, please contact alastore@ala.org.

Ryan Dowd

Ryan Dowd has spent most of his career as Executive Director of a large homeless shelter near Chicago, IL. In addition, he trains organizations around the globe (including libraries, homeless shelters, and hospitals) on how to use empathy-driven enforcement with individuals who are homeless. For more information, visit http://www.homelesslibrary.com.

If you have any questions about this workshop, please contact us at elsmarketing@ala.org.

At Your Service

Accommodations are offered based on user needs. For transcription, live captioning, or other accessibility requests, please contact us at elsmarketing@ala.org.