Callan Bignoli is the director of the library at Olin College of Engineering in Needham, MA. She was previously the assistant director of a busy three-branch public library (Brookline, MA) and worked at the state library agency in Massachusetts (Massachusetts Board of Library Commissioners). Callan explores the intersections of digital and physical library user experience and strives to provide staff with the tools, training, and support they need to stay nimble and well-equipped.
We're All Tech Librarians Now (PLA On-Demand Webinar)—INDIVIDUAL USER
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A PLA 2020 Virtual Conference On-Demand Session
What's "the future of reference?" Whether it's renaming the department, ditching encyclopedias, or combining service desks, many libraries are asking this. In Brookline, Massachusetts, part of the answer has been building an increased understanding of technology and empowering staff members to take on troubleshooting themselves. The library's technology staff is freed up to tackle larger issues, other team members benefit from quicker solutions to problems, and patrons benefit from the skills and patience developed among staff.
Originally presented as part of the PLA 2020 Virtual Conference on February 28, 2020.
The recording of this session is closed captioned in U.S. English.
Running time: 1 hour
At the conclusion of this on-demand webinar, participants will be able to:
- Mobilize staff and leverage tools to develop technology skills in the reference department and beyond;
- Use transferable skills to provide robust technology training for staff and programming/learning opportunities for patrons; and
- Assess current staff and community technology needs and use these as a starting point for a culture of ongoing, evolving support.
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