Virtual Reference Service: From Competencies to Assessment

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$82.00
ALA Member: 
$ 73.80
Item Number: 
978-1-55570-528-2
Publisher: 
ALA Neal-Schuman
Pages: 
206
Width: 
6"
Height: 
9"
  • Description
  • About the Authors

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative-an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

Marie L. Radford

Marie L. Radford is Chair of the Department of Library and Information Science at Rutgers University, New Jersey. She is an award-winning author whose books include Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters (with Gary Radford) and Research Methods in Library and Information Science, Sixth Edition (with Lynn S. Connaway). Radford gives frequent keynote speeches and presentations at national and international library conferences, and she has published extensively in prestigious LIS journals. She has presented numerous workshops and webinars on such topics as interpersonal communication in library contexts, service excellence, time management, managing change, conflict management, and positive approaches to problematic people. She is coprincipal investigator of the “Seeking Synchronicity” (with Lynn Silipigni Connaway) and “Cyber Synergy” (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by the IMLS, Rutgers University, and OCLC. She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference service.

Scott Nicholson

R. David Lankes

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