Ultimate Digital Library: Where the New Information Players Meet

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Pace advocates for libraries to shift their current practices and create collaborative and win-win partnerships with vendors to provide better and more forward-looking services. He presents some extreme views and suggests radical changes on how libraries can stay competitive in the new digital arena and starts the dialogue that can lead to lasting change.

Addressing the ultimate paradox—"championing the freedom of information in an economy and culture where hardly anything of value is free"—Pace shares an uncommon perspective to create winning new ways of staying ahead of the curve in this new era.


Chapter 1: Strange Bedfellows
Libraries and Their Vendors
Building the Bed
Driving Development: Vendors at the Wheel
Mergers and Acquisitions: Vendor Conglomeration
Virtual Mergers: Vendor-to-Vendor Agreements
The ?Partnership?: Library and Vendor Codevelopment
Homegrown Backlash
Chapter 2: Sizing up the dot-com competition
What Yahoo Did
Do You Google?
Ask Jeeves or LivePerson: The Dot-com Reference Desk
Contentville . . . We Deliver
The Amazonian Catalog
Chapter 3: Business Challenges to Library Practices
The Commercialization of Library Services
Libraries Fight Back and Catch Up:
Adaptations of Dot-com Solutions
Chapter 4: Business Models for Digital Library Services
The Business of Libraries
Digital Service: Businesslike Revaluation
Order to Chaos: Applying Business Rules in Libraries
Keeping Products and Services Relevant
Redefining Culture
Chapter 5: Sheep in Wolves' Clothing
Working inside and outside the Library
Library Work vs. Work in Libraries
The Revolving Door: Libraries and Vendors Share Expertise
The Private Sector: The Repurposed M.L.S.
Double Agent: The Library Consultant
Dot-edu in a Dot-com World
Chapter 6: Libraries Are Not All Business
Licensing and Fair Use
Ownership vs. Access
How to Make Vendors Listen
What If Vendors Won't Listen?
Chapter 7: First Principles
Patron Privacy, Anonymity, and Confidentiality
Eroding Expectations of Privacy
Protecting Privacy
Library Privacy Violations: Alive and Well
From Privacy Police to Privacy Ambassadors
Chapter 8: Radical Notions and Conclusions
Information Expertise
Valleys, Plateaus, and Mountains
Timing, Pace, and Business Model Planning
Distinguishing Libraries in the Information Industry

A Internet Companies, Library Automation Vendors,
and Information Organizations
B Library Automation Vendor Survey


Andrew K. Pace

Andrew K. Pace is the head of systems at the North Carolina State University Libraries (Raleigh, N.C.). After completing his M.S.L.S. degree at the Catholic University of America's School of Library and Information Science in 1996, Pace took a job with the library automation vendor Innovation Interfaces in Emeryville, California. There he started on the help desk and eventually moved up to become product integration specialist for several successful products, including WebPAC, KidsOnline, Advanced Keyword Search, Z39.50 Client and Server, and Electronic Course Reserves. In 1999 he left his private-sector job to return to a university setting at the NCSU libraries. Pace has a regular column in Computers in Libraries magazine called "Coming Full Circle," and describes himself as both an iconoclastic traditionalist and a cynical optimist.

"...Pace's intention is to wake up our sleepy profession to the possibilities available to those who embrace change and technology with the ultimate goal of serving users...the book will be helpful to those who are in the beginning stages of planning for digital library...The book would be an excellent discussion tool for the class room as well...the book seems well suited to large libraries with the ample resources to try some of his suggestions...the book will stand out among its peers on the same subject because of its refreshing wit, its forbearance with regard to weighty technical information, and its relative freedom from theoretical speculation."
—Library Resources & Technical Services

"Andrew Pace writes with style and authority. This easy-to-read work should be required reading for every administrator working in the field today and for every graduate student on their way to one of those positions."
Ex Libris

"Pace takes no prisoners in this rollicking look at what it means to be in the information business in the 21st century. A mix of history, present challenges, and future possibilities, this book provokes more thoughts per page than is allowed by law. Read it at your own risk."
California Digital Library

"Prepare to be challenged—Pace's writing takes the reader beyond the traditional view of the relationships among libraries, vendors, and the new dot-com players."
Library Technology Officer, Vanderbilt University

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