Rebecca Richardson manages the Boardwalk Branch of the Mid-Continent Public Library. She has presented several places including ALA and LOEX. She has published in journals and books on topics including library outreach for small libraries, open access, social media and library use, and thematic instruction. She holds an MLS from Clarion University of Pennsylvania where she was a Laura Bush 21st Century Librarian scholar for the Commonwealth of Pennsylvania.
Training Staff to Serve Patrons Experiencing Homelessness in the Suburbs (PLA On-Demand Webinar)—INDIVIDUAL USER
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- Learning Outcomes
- Who Should Attend
- About the Presenters
A PLA 2020 Virtual Conference On-Demand Session
Libraries in suburban communities are seeing a rise in homelessness, and many staff are unprepared to handle the needs of this population. We look at situations that have occurred at Mid-Continent (Missouri) Public Library and steps that we took to train staff in ways to serve the needs of this demographic, from locating social services resources to de-escalation techniques. We discuss easy to implement training and techniques for libraries of all sizes.
Originally presented as part of the PLA 2020 Virtual Conference on February 28, 2020.
This session aligns with the pathway for Community Advocates in PLA's Theory of Change for Professional Development. To learn more, please visit ala.org/pla/education/theoryofchange.
Running time: 1 hour
At the conclusion of this on-demand webinar, participants will be able to:
- Identify and de-myth at least two stereotypes of homelessness;
- Create a plan of trainings that could be helpful to your own staff; and
- Differentiate between the individual’s right to use the library and the public’s right to a safe space.
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