Rebecca Richardson manages the Boardwalk Branch of the Mid-Continent Public Library. She has presented several places including ALA and LOEX. She has published in journals and books on topics including library outreach for small libraries, open access, social media and library use, and thematic instruction. She holds an MLS from Clarion University of Pennsylvania where she was a Laura Bush 21st Century Librarian scholar for the Commonwealth of Pennsylvania.
Training Staff to Serve Patrons Experiencing Homelessness in the Suburbs (PLA On-Demand Webinar)—GROUP RATE
If you will be viewing alone or with one other viewer, please purchase at the individual rate. If you plan on viewing this on-demand webinar with a group of 3 or more people, please purchase at the group rate. Group rate is for single library access, including all its branches/outlets, if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact email@example.com for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.
- Learning Outcomes
- Who Should Attend
- About the Presenters
A PLA 2020 Virtual Conference On-Demand Session
Libraries in suburban communities are seeing a rise in homelessness, and many staff are unprepared to handle the needs of this population. We look at situations that have occurred at Mid-Continent (Missouri) Public Library and steps that we took to train staff in ways to serve the needs of this demographic, from locating social services resources to de-escalation techniques. We discuss easy to implement training and techniques for libraries of all sizes.
Originally presented as part of the PLA 2020 Virtual Conference on February 28, 2020.
This session aligns with the pathway for Community Advocates in PLA's Theory of Change for Professional Development. To learn more, please visit ala.org/pla/education/theoryofchange.
Running time: 1 hour
At the conclusion of this on-demand webinar, participants will be able to:
- Identify and de-myth at least two stereotypes of homelessness;
- Create a plan of trainings that could be helpful to your own staff; and
- Differentiate between the individual’s right to use the library and the public’s right to a safe space.
Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!
Upon purchase you will receive an access instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and it may also be accessed from your Account Profile. This PDF contains a link to the webinar recording and a password you'll need to view it. You must download this PDF and follow the instructions in order to access the webinar recording.
Technical requirements: To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.
This on-demand session is intended for those with no previous knowledge of the topic.
PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.
If you have questions or problems accessing a recording, send a message to firstname.lastname@example.org or call 800-545-2433 ext. 5PLA (5752).
This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.