Tracey Pratchett has a flexible and innovative approach to developing both herself and others within her team. She has worked in the health sector for 9 years as a Clinical Librarian, and for the past year as the Knowledge and Library Services Manager at Lancashire Teaching Hospitals. Prior to this she worked in both further education and public libraries. Many of the tips in this book have been used by Tracey to develop her current role and to benefit her team. As the joint project lead for the MAP (Making Alignment a Priority) toolkit (https://maptoolkit.wordpress.com/), and a member of the Knowledge for Healthcare Metrics Working Group, she enjoys sharing learning and developing staff through both informal and formal networks.