Technology for Results: Developing Service-Based Plans

Find on LibraryThing.Find on WorldCat.
ALA Member: 
$ 54.00
Item Number: 
ALA Editions
8 12"
  • Description
  • Table of Contents
  • About the Author

Answering two key questions can enhance the effectiveness of current library technologies and ensure that new investments support the library's mission. First, what technologies provide the most effective support for the library's service priorities? Second, what technologies allow administrative functions to be managed more efficiently? Find these answers and much more in the PLA-sponsored Technology for Results, the latest volume in ALA's bestselling PLA Results series.

Building from the proven process outlined in The New Planning for Results, this expert step-by-step guide helps technology librarians and administrators create an actual blueprint to achieve results by creating a dynamic technology plan. It is designed to draw from the library's service priorities and patrons' needs to manage and expand current technologies.

Access these latest tools and processes to:

  • Focus on technology services that meet community interests
  • Allocate resources to support library priorities
  • Manage technology services based on community goals
  • Build appropriately on available technological infrastructure
  • Continually evaluate and improve processes and resources

Using the 14 workforms, librarians can customize the planning process to sustain effective technology programs while expanding and adding where needed. Technology for Results provides the must-have answers for addressing fast-changing technology issues while meeting the library's strategic objectives. No public library can afford to be without it.

Task 1: Identify Results
Step 1.1 Identify the Audience(s)
Step 1.2 Identify the Technology Planning Results
Step 1.3: Determine the Planning Timeline

Task 2: Choose Committee
Step 2.1: Appoint a Committee Chair
Step 2.2: Select Staff for the Committee
Step 2.3: Consider the Role of Outsiders
Step 2.4: Provide an Orientation for Committee Members

Task 3: Evaluate Existing Services
Step 3.1: Develop an Inventory of Current Technology Supported Services
Step 3.2: Match Existing Technology and Services to the Strategic Service Plan
Step 3.3: Decide Which Existing Technologies Should Be Sustained, Expanded, or Phased Out

Task 4: Identify New Services
Step 4.1: Identify Opportunities for More Efficient or Effective Services through Technology Projects
Step 4.2: Identify Opportunities for More Efficient Administrative Functions through Technology Projects
Step 4.3: Evaluate Options
Step 4.4: Create a List of Technology Projects to Sustain, Expand, Phase Out, and Add
Step 4.5: Make a Preliminary Presentation to Library Administration

Task 5: Assess Technology
Step 5.1: Assess Future Upgrades or Replacement Requirements for Existing Infrastructure to Sustain Services
Step 5.2: Assess Staff Skills
Step 5.3: Develop Costs Estimates for Upgrades or Replacements Needed to Sustain Current Services

Task 6: Determine Requirements
Step 6.1: Determine Technical Infrastructure, Skills Requirements, and Costs for Expanded or New Services
Step 6.2: Identify Available Staff Resources with Necessary Skills
Step 6.3: Develop Time Estimates for Each Project or Pilot as Needed

Task 7: Select and Present
Step 7.1: Begin With Needed Investments to Sustain Current Levels of Service
Step 7.2: Choose From Among Expansion and New Projects
Step 7.3: Write Up Decisions With Rationale and Anticipated Outcomes; Provide Estimated Budgets and Timelines
Step 7.4: Present As Needed to Decision Makers for Approval and Commitment to Funding

Task 8: Inform
Step 8.1: Present Adopted Plan to Target Audiences
Step 8.2: Inform the Public

Task 9: Implement
Step 9.1: Identify a Project Sponsor for Each Implementation
Step 9.2: Identify a Project Manager and Develop a Projected Timeline With Needed Resources
Step 9.3: Plan a Data Capture Strategy to Measure Success
Step 9.4: Report on Progress Regularly
Step 9.5: Capture and Use Trigger Points for Assessment for Later Implementations

Task 10: Sustain
Step 10.1: Measure and Report Results
Step 10.2: Update Infrastructure Inventor
Step 10.3: Update the Service Inventory

Diane Mayo

Diane Mayo is vice president of Information Partners, Inc., an information technology and library automation consulting firm that specializes in assisting libraries with planning and implementing a wide range of technologies. She is a professional librarian with more than twenty years experience in the field of library automation who speaks frequently on managing technology in public libraries. In addition to her consulting work, Mayo has managed both technical services and public services operations in multibranch public libraries as well as worked for a vendor of automated library systems.