Designing and developing successful technology training programs for library users is no small undertaking but we can learn a great deal from other’s successes and failures. D. Scott Brandt has created Internet training courses at the libraries of MIT and Purdue University, and he has monitored closely the efforts of many others teaching technology in the library world. Brandt clearly demonstrates how to gather and analyze information on user needs, articulate the vision and mission of your training, create an infrastructure of administrative workflow, construct individual training courses, measure your training’s effectiveness, and make revisions along the way. This practical guide emphasizes teaching the use of the Internet and the Web, taking you step-by-step through various possible approaches to designing an overall program and developing individual courses. A special section highlights the different successful approaches various kinds and sizes of libraries have adopted to teach technology to users of all ages and backgrounds. Whether you have elements of a training program already in place at your library or you are starting from scratch, this book is filled with tried-and-true methods, practical templates, useful examples, and solid advice.