Supporting Teen Services: Fostering Community, Programming, and Outreach

Supporting Teen Services: Fostering Community, Programming, and Outreach eCourse

You must complete your registration in advance of the eCourse by following the instructions contained in the PDF download that accompanies your purchase. The download can be found on the final confirmation screen after you complete your purchase and may also be accessed from your account. Select "My Account" and then select the "Files" tab to see all of your digital downloads.

ALA Member 
Item Number:
From:  February 1, 2021
To:  February 28, 2021
Delivery Method: 
Attendance Cert.
4 weeks
Estimated Hours of Learning: 
24 Hours
ALA Publishing eLearning Solutions
  • Description
  • Learning Outcomes
  • Registration
  • About the Instructor
  • Contact Us

More and more public libraries recognize that for their library to remain relevant to teens they must consider the way teens desire to interact, create, and drive their own library experience. Teenagers enter the library with a unique set of needs, expectations, and capacities that make them a vital and distinctive user group. To serve this population effectively, it’s not enough to know how to answer their reference questions or acquire YA novels—you need to be able to work with teens, not just for them or alongside them.

Offering a fresh perspective on teen services, this course covers everything from programs, psychology, and physical spaces to collections and getting buy-in from young adult patrons.

Whether you are an experienced teen librarian seeking to revitalize your practice, or are new to serving teens, you will find this course beneficial. Jennifer Velásquez, Teen Services Coordinator for the San Antonio Public Library, teaches you how to use teen personalities, psychology, and innovative communication strategies to enhance your services and help teens take ownership of their library.

Through your participation in this course, you will:

  • Explore strategies to enhance your programming into a fully integrated library service that fosters teen participation
  • Understand how to analyze your demographics and metrics to better understand the community you serve and their interests
  • Apply principles of successful teen library space arrangement and evaluation
  • Identify and apply best practices for teen program / activity development and evaluation that involves teens
  • Understand soft-skills and de-escalation techniques (to use with teens, adults, and co-workers)
  • Be able to clearly articulate why your library should invest in services for teens

How this eCourse Works
The eCourse begins on February 1, 2021. Your participation will require approximately four to five hours a week, at times that fit your schedule. There are no live sessions. All activities take place on the website, and you will be expected to

  • Read, listen to or view online content
  • Post to online discussion boards
  • Complete weekly assignments or activities

Instructor Jennifer Velásquez will monitor discussion boards regularly during the 4-week period, lead group discussions, and will also answer individual questions. All interaction will take place on the eCourse site, which will be available 24 hours a day, 7 days a week. It's recommended that students log into the site on the first day of class or within a few days for an overview of the content and to begin the first lesson.

User Requirements

Participants will need regular access to a computer with an internet connection for online message boards participation, viewing online video, listening to streaming audio (mp3 files), and downloading and viewing PDFs and PowerPoint files. ALA Publishing eLearning Solutions eCourses are fully compatible with Windows and MacOs.

Bulk Orders

This eCourse is licensed for a single user. For pricing on bulk purchases in excess of $1,000, please contact us for more information.

Jennifer Velásquez

Jennifer Velásquez is the author of Real-World Teen Services (ALA Editions, 2015) as well as numerous articles on serving young adults in the library setting. A sought after presenter and consultant, Jennifer is an internationally regarded thought-leader in library service philosophy and practice. In 2011, Library Journal recognized her as a “Mover & Shaker” in the area of innovation, and she is the recipient of The New York Times Librarian Award (2005). Jennifer serves as Coordinator of Teen Services for the San Antonio Public Library System (Texas) and is a Lecturer at San Jose State University’s School of Information (California). 

If you have any questions about this eCourse, please contact us at

At Your Service

Accommodations are offered based on user needs. For transcription or other accessibility requests, please contact us at

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