ALA Member
$51.30
Price
$57.00
Item Number
978-0-8389-1149-5
Published
2013
Publisher
ALA Editions
Pages
232
Width
6"
Height
9"
Format
Softcover
AP Categories
A
C
I

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  • Description
  • Table of Contents
  • About the authors
  • Reviews

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected handbook for supporting one of libraries' most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, state-of-the-art perspectives on such important topics as

  • Strategies for building and implementing a staff development program
  • Tracking changes through training, including the importance of setting goals and needs assessments
  • Refining how staff approaches customer service
  • Using instructional design for staff development

This is a volume that every librarian charged with staff development should have at the ready.

  Introduction to the Fourth Edition Part I: Building a Staff Development Program Chapter 1 Introduction to Staff DevelopmentElaine Z. Jennerich and Lisa A. Oberg Chapter 2Needs Assessment: Planning, Implementation, and ActionJeanne F. Voyles and Robyn Huff-Eibl Chapter 3 The Strategic Imperative of Library Staff Development: Staff Development and Library Strategic PlanningRaynna Bowlby and Linda Plunket Chapter 4 How to Set GoalsElizabeth Fuseler Avery Chapter 5 Getting Started: Questions to AskJulia Blixrud Part II: Developing Your Staff Chapter 6 Developing Orientation Programs for New EmployeesCarol A. Kochan and Sandra J. Weingart Chapter 7 Core Competencies for Libraries and Library StaffJoan Giesecke and Beth McNeil Chapter 8 How Understanding the Organization, Clear Expectations, and Competencies Lead to Successful Coaching and PerformanceJeanne F. Voyles and Robyn Huff-Eibl Chapter 9 Cross-Functional Training and Collaboration in the OrganizationJeanne F. Voyles and Robyn Huff-Eibl Chapter 10 Refining the Customer Service Attitude:Steven Carr Chapter 11 Leading from Any PositionMaureen Sullivan Chapter 12  Developing Bench Strength: Succession PlanningMaureen Sullivan Part III: Tackling Change through Training Chapter 13 Planning a Training and Development Infrastructure for Library and Information Environments: Roles and ResponsibilitiesJulie Todaro Chapter 14 Instructional Design in Library Settings: Designing Effective and Efficient Training ProgramsMyntha Cuffy and Dorothy Marie Persson Chapter 15 Using Online Videos for Staff TrainingChad F. Boeninger Chapter 16 The Ideal: Joint Labor and Management Staff Development ProgramsLila Daum Fredenburg Part IV: AssessmentChapter 17 Assessing and Ensuring the Transfer of TrainingDavid Delbert Kruger and John Cochenour ContributorsIndex

Andrea Wigbels Stewart

Andrea Wigbels Stewart is interim university librarian at The Gelman Library, George Washington University. She received her master's degree in education and human development from George Washington University's Graduate School of Education and Human Development. She served as LLAMA's HRS section secretary and cochair of the Staff Development Committee.

Carlette Washington-Hoagland

Carlette Washington-Hoagland is coordinator of staff development and diversity programming at the University of Iowa Libraries. Her research interests include staff development, usability testing, service quality, engagement, sexual harassment, and retention. She holds an MA in library and information science from the University of Iowa and an MS in sociology from Iowa State University.

Carol T. Zsulya

Carol T. Zsulya is Head, Collection Management, the business/economics librarian, and communication librarian at Cleveland State University. She received an MSLS degree from Case Western Reserve University. She has participated in several programs of recent Charleston Conferences on e-books and technology's impact on academic libraries.

"A great starter book … if you have the funds for just one staff development book purchase, this is it!"
--Public Libraries