Reference Renaissance: Current and Future Trends

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  • About the Authors
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Respected authorities on today's rapidly changing reference landscape, Marie L. Radford and R. David Lankes, have brought together a pioneering collection that delivers creative, proven guidance to LIS professionals in public, academic, and special libraries and information centers.
In addition to featuring current research trends and philosophical approaches to reference, the editors present a wide-range of exciting new reports from the field. Reports include the practical information you need to replicate these groundbreaking programs in your library, and includes the institutional context, a detailed description of the initiative, best practices, an assessment of results, a bibliography of cited references, and websites on similar efforts. You will learn about all modes of virtual reference, re-invented face-to-face services, novel mobile services, and how to apply text messaging, Facebook, and other social-networking tools to reference service.
A few of the forward-looking reports include:
  • Giving Users Options for Chat Reference
  • You Bought It, Now Sell It: Creating a Reference Renaissance in the Public Library by Marketing Collections and Services
  • Stayin' Alive in the Google Age: Adding Custom Search Engines for Better Internet Research
Reference Renaissance provides an exciting array of outstanding reference endeavors that will help you to leverage staff resources and discover new ways to fully meet your users' diverse needs.

Marie L. Radford

Marie L. Radford, Ph.D. is Professor in the Department of Library and Information Science at Rutgers University, NJ. An award-winning author, her latest books are Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters with Gary Radford (2017, ALA Editions) and Research Methods in Library and Information Science, Sixth Edition with Lynn S. Connaway (2017, Libraries Unlimited). She gives frequent keynote speeches and presentations at national and international library conferences and publishes extensively in prestigious LIS journals. She presents numerous workshops/webinars on topics that include: interpersonal communication in library contexts, service excellence, time management, managing change, conflict management, and positive approaches to problematic people. She is Co-PI of the “Seeking Synchronicity” (with Lynn Silipigni Connaway) and “Cyber Synergy” (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by IMLS, Rutgers, and OCLC. She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference.

R. David Lankes

"…a useful and significant resource for reference librarians looking to create meaning and value from information so that it can be synthesized in logical and creative ways to foster effective communication. In addition to highlighting current trends and philosophical approaches to reference, the book provides practical information necessary to reproduce the suggested programs and includes a detailed description of the efforts taken, best practices, and an assessment of the results ... Each chapter in the book is based on innovative research and features both practical help and the latest thoughts on reference services." 

--AALL Spectrum
"I should like my students to read this work in order to gain a better grasp of what our professional work involves, rather than relying on a handful of flimsy documents. My practicing colleagues will find much in this book to both confirm them in their choice of profession, and to inspire them to respond to changes ... Here we have such a valuable range of experience and expertise which should reassure and stimulate even the most pessimistic." 
--The Australian Library Journal
"This volume will benefit any librarian or future librarian seeking information on changes in reference services, both current and projected for the future."
--ARBA Online
"Dedicated to reference librarians and support staff, Reference Renaissance explores the changing reference landscape where new technologies are merging with traditional services."
--College and Research Libraries
"This volume is recommended for academic libraries, but public reference librarians will also find some of the topics useful." 
--Public Services Quarterly
"Exploring the growth and changing nature of reference--and technologies and methods by which to provide reference--this volume will benefit any librarian or future librarian seeking information on changes in reference services, both current and projected."
--Library Journal
"This book makes a significant and original contribution to the study of reference work by honestly assessing the current state of reference (Part I: The State of Reference Services: An Overview), surveying the latest research findings (Part II: What Research Tells Us about Reference), and gathering reports about contemporary reference work from a spectrum of libraries (Part III: Reference in Action: Reports from the Field) ... The strengths of this book lie in its timeliness and the breadth of its scope."
--Reference and User Services Quarterly