Marie L. Radford, Ph.D. is Professor in the Department of Library and Information Science at Rutgers University, NJ. An award-winning author, her latest books are Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters with Gary Radford (2017, ALA Editions) and Research Methods in Library and Information Science, Sixth Edition with Lynn S. Connaway (2017, Libraries Unlimited). She gives frequent keynote speeches and presentations at national and international library conferences and publishes extensively in prestigious LIS journals. She presents numerous workshops/webinars on topics that include: interpersonal communication in library contexts, service excellence, time management, managing change, conflict management, and positive approaches to problematic people. She is Co-PI of the “Seeking Synchronicity” (with Lynn Silipigni Connaway) and “Cyber Synergy” (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by IMLS, Rutgers, and OCLC. She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference.
- About the Authors
- Giving Users Options for Chat Reference
- You Bought It, Now Sell It: Creating a Reference Renaissance in the Public Library by Marketing Collections and Services
- Stayin' Alive in the Google Age: Adding Custom Search Engines for Better Internet Research
"…a useful and significant resource for reference librarians looking to create meaning and value from information so that it can be synthesized in logical and creative ways to foster effective communication. In addition to highlighting current trends and philosophical approaches to reference, the book provides practical information necessary to reproduce the suggested programs and includes a detailed description of the efforts taken, best practices, and an assessment of the results ... Each chapter in the book is based on innovative research and features both practical help and the latest thoughts on reference services."