Patricia C. Franks, PhD, CA, CRM, IGP, FAI, is professor in the School of Information at San José State University, where she serves as coordinator of the Master of Archives and Records Administration (MARA) degree program. She develops and teaches courses related to archives, records management, digital preservation, and information governance. She is an active member of ARMA International and was inducted into the ARMA Company of Fellows in 2014 for her many contributions, which included serving as Consensus Group Leader for the ANSI/ARMA standard Implications of Web-Based Collaborative Technologies. Dr. Franks has written and presented widely on the topics of social media, cloud computing, knowledge management, digital preservation and information governance. She was co-editor of the Encyclopedia of Archival Science published in 2015. Her current projects include editing the International Directory of National Archives to be published 2018 and co-editing the Encyclopedia of Archival Writers (1500– 2015) to be released in 2019.
- Table of Contents
- About the Author
Benefiting LIS students and professionals alike, Franks presents complete coverage of the records and information lifecycle model. Encompassing paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in "the cloud" (software as a service), the text addresses a full range of topics, including
- The origins and development of records and information
- The discipline of information governance
- Creation/capture, classification, and file plan development
- Retention strategies
- Access, storage, and retrieval
- Electronic records and electronic records management systems
- Emerging technologies such as web records, social media, and mobile devices
- Vital records, disaster preparedness and recovery, and business continuity
- Monitoring, auditing, and risk management
- Inactive records management, archives, and long-term preservation
- Education and training
- Developing a strategic records management plan
Perspective: Realigning the Records Management Covenantby Steve Bailey
Paradigm: The US Nuclear Power Industry Mitigates Risk in the Use of Electronic Formats to Meet Quality Assurance Record Retention Requirementsby Eugene Yang
Paradigm: The Vermont Functional Classification System (VCLAS)by Tanya Marshall
Paradigm: Implementing Records Retention in an ERP System: Records Retention, Appraisal, and Dispositionby Nancy Kunde
Paradigm: New Business Intake—Law Firm Environmentby Deborah Rifenbark
Paradigm: Records Management in the Cloudby Mary Beth Herkert
Paradigm: Discovering the South Land—Employing Emerging Technologies, Motivating Staff, and Measuring Success,by Christian van der Ven
Paradigm: Archdiocese of New Orleans Rebuilds Archives after Hurricane Katrina,by Emilie Gagnet Leumas
Paradigm: Creating Defensible Records Retention Programs,by Fred V. Diers
Paradigm: Chaos to Control—A Continuing Journeyby Barb Ricci and Jeffrey W. Cox
Paradigm: Digital Education for a Digital World—The Digital Curriculum Laboratory at Simmons Collegeby Ross Harvey
Perspective: Information Governance Program Developmentby Diane K. Carlisle
"On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come ... an up-to-date, coherent, readable, and highly informative text that all RIM/ IG professionals should keep close at hand for ongoing reference."
— Information Management
"Does a fine job assembling a seminal text on core records administration topics ... I encourage anyone participating in the archives and records management field today or considering entering an Archives & Records Administration program to acquire this volume."
"The handbook is well constructed and organized with a good balance of theory and practical examples … It is comprehensive and is easy to understand. This work is highly recommended to all those with an interest in recordkeeping and information management today."
— Australian Academic & Research Libraries
"Presents broadly the state of the profession of records management in its full breadth and depth, leaving no topic unaddressed … rich yet compact."
— Catholic Library World
"Provides enough general information for a student to determine if the RIM field is appealing. It also provides a set of examples illustrating key concepts that could be used by a professor teaching a class on this topic. Information professionals working outside this field will learn a great deal of useful jargon, gain an understanding of the planning and processes needed in an effective RIM program, and develop a long list of questions they will need to answer in order to develop a working RIM program at their own institution."
— Serials Review