Records and Information Management

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Benefiting LIS students and professionals alike, Franks presents complete coverage of the records and information lifecycle model. Encompassing paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in "the cloud" (software as a service), the text addresses a full range of topics, including

  • The origins and development of records and information
  • The discipline of information governance
  • Creation/capture, classification, and file plan development
  • Retention strategies
  • Access, storage, and retrieval
  • Electronic records and electronic records management systems
  • Emerging technologies such as web records, social media, and mobile devices
  • Vital records, disaster preparedness and recovery, and business continuity
  • Monitoring, auditing, and risk management
  • Inactive records management, archives, and long-term preservation
  • Education and training
  • Developing a strategic records management plan
List of Illustrations
Chapter 1: The Origins and Development of Records and Information
Records and Recordkeeping in Society
Recordkeeping in the United States in the Twentieth Century
Information Technology, Records, and the Information Age
Web 2.0, Social Media, and Society
Perspective: Realigning the Records Management Covenant
by Steve Bailey
Chapter 2: Records and Information Management: The Foundation for Information Governance
Information Governance
Records Management as a Professional Management Discipline
Records and Information Management Lifecycle 
Records Management Program Elements, Functions, and Activities
Standards, Laws, Regulations, and the Legal Environment
Paradigm: The US Nuclear Power Industry Mitigates Risk in the Use of Electronic Formats to Meet Quality Assurance Record Retention Requirements
by Eugene Yang
Chapter 3: Records and Information Creation/Capture, Classification, and File Plan Development
Records and Information Creation and Capture
Controlled Language and Records Classification
Business Classification Schemes 
Indexing, Content Analysis, and File Plan Development
Records Management Metadata
Paradigm: The Vermont Functional Classification System (VCLAS)
by Tanya Marshall
Chapter 4: Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition
Records Inventory
Records Appraisal
Legal and Regulatory Compliance
Developing a Records Retention and Disposition Schedule
Paradigm: Implementing Records Retention in an ERP System: Records Retention, Appraisal, and Disposition
by Nancy Kunde
Chapter 5: Records and Information Access, Storage, and Retrieval
Business Process Mapping and Workflow Processes
Access Controls
Active Storage Systems
Search and Retrieval Process 
Metadata and Metadata Standards
Paradigm: New Business Intake—Law Firm Environment
by Deborah Rifenbark
Chapter 6: Electronic Records and Electronic Records Management Systems
Electronic Records
Enterprise Information Systems 
Content Management Systems 
Enterprise Content Management Systems
Electronic Records Management 
Electronic Records Management Systems
Electronic Records Management Systems Guidance
Data and System Migration
Records Management in the Clouds
Planning and Managing an Electronic Records Management Program
Paradigm: Records Management in the Cloud
by Mary Beth Herkert
Chapter 7: Emerging Technologies and Records Management
Diffusion of Innovation and Trend Spotting 
Identifying, Capturing, and Scheduling Web Records
Social Media and Records Management 
Managing Mobile Devices 
Integration into the Electronic Records Management System 
Paradigm: Discovering the South Land—Employing Emerging Technologies, Motivating Staff, and Measuring Success,
by Christian van der Ven
Chapter 8: Vital Records, Disaster Preparedness and Recovery, and Business Continuity
Business Resumption Strategies
Vital Records Program
Disaster Preparedness and Recovery Planning
Business Continuity Planning 
Paradigm: Archdiocese of New Orleans Rebuilds Archives after Hurricane Katrina, 
by Emilie Gagnet Leumas
Chapter 9: Monitoring, Auditing, and Risk Management
Monitoring the Management of Records
Auditing the Records Management Program
Risk Management
Paradigm: Creating Defensible Records Retention Programs,
by Fred V. Diers
Chapter 10: Inactive Records Management, Archives, and Long-Term Preservation
Inactive Records and Records Centers
Archives Management
Long-Term Preservation
Digital Curation and Preservation
Paradigm: Chaos to Control—A Continuing Journey
by Barb Ricci and Jeffrey W. Cox
Chapter 11: Records Management Education and Training

Preparation for Records Management Professionals
Records Management Training Programs
Paradigm: Digital Education for a Digital World—The Digital Curriculum Laboratory at Simmons College
by Ross Harvey
Chapter 12: From Records Management to Information Governance, An Evolution
Developing a Records Management Program 
Implementing an Information Governance Strategy
Perspective: Information Governance Program Development
by Diane K. Carlisle
Appendix: A Sampling of Records Management Laws and Regulations outside of the United States

Patricia C. Franks

Patricia C. Franks, PhD, CA, CRM, IGP, FAI, is professor in the School of Information at San José State University, where she serves as coordinator of the Master of Archives and Records Administration (MARA) degree program. She develops and teaches courses related to archives, records management, digital preservation, and information governance. She is an active member of ARMA International and was inducted into the ARMA Company of Fellows in 2014 for her many contributions, which included serving as Consensus Group Leader for the ANSI/ARMA standard Implications of Web-Based Collaborative Technologies. Dr. Franks has written and presented widely on the topics of social media, cloud computing, knowledge management, digital preservation and information governance. She was co-editor of the Encyclopedia of Archival Science published in 2015. Her current projects include editing the International Directory of National Archives to be published 2018 and co-editing the Encyclopedia of Archival Writers (1500– 2015) to be released in 2019.

"On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come ... an up-to-date, coherent, readable, and highly informative text that all RIM/ IG professionals should keep close at hand for ongoing reference."
— Information Management

"Does a fine job assembling a seminal text on core records administration topics ... I encourage anyone participating in the archives and records management field today or considering entering an Archives & Records Administration program to acquire this volume."
— Technicalities

"The handbook is well constructed and organized with a good balance of theory and practical examples … It is comprehensive and is easy to understand. This work is highly recommended to all those with an interest in recordkeeping and information management today."
— Australian Academic & Research Libraries

"Presents broadly the state of the profession of records management in its full breadth and depth, leaving no topic unaddressed … rich yet compact."
— Catholic Library World

"Provides enough general information for a student to determine if the RIM field is appealing. It also provides a set of examples illustrating key concepts that could be used by a professor teaching a class on this topic. Information professionals working outside this field will learn a great deal of useful jargon, gain an understanding of the planning and processes needed in an effective RIM program, and develop a long list of questions they will need to answer in order to develop a working RIM program at their own institution."
— Serials Review

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