Ray Wilson is a process engineer with 25+ years experience. He is the author of Process Mastering; How To Establish and Document the Best Known Way To Do a Job (Quality Resources, 1998). Ray and Sara have worked together over the last four years in the Indiana Staff Development Council. He is also an active member of the Indy Quality, Productivity, and Improvement Council. Ray has contributed his knowledge and experience with process improvement, as well as tools and techniques, to the Continuous Improvement Initiative.