Putting Library Assessment Data to Work

This title will be available Spring 2019. You may place an order and the item will be shipped when it becomes available.  Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

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Facet Publishing, UK
  • Description
  • About the Authors

Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services.

Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. The book includes coverage of:

  • The theoretical framework for assessment, it’s purpose and the tools and techniques used;
  • Institutional, national and international student surveys and how they can be used to improve library service;
  • The history and development of standardized library surveys (eg LibQUAL+®), how they have been used and their impact;
  • The benefits of In house library surveys and case studies of where they gave been used;
  • Qualitative feedback in the library; and
  • Taking a holistic approach to library assessment through advocacy and strategic planning.

Selena Killick

Selena Killick is the Senior Library Services Manager responsible for Student Engagement at the Open University Library and regularly analyses, presents, publishes and advises libraries internationally on library assessment.

Frankie Wilson

Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford providing strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques, and designing and running assessment activities to drive changes in service provision to improve customer satisfaction.