Putting Library Assessment Data to Work

Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

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Price: 
$83.99
ALA Member 
$75.59
Item Number: 
978-1-78330-220-8
Published: 
2019
Publisher: 
Facet Publishing, UK
Pages: 
192
Width: 
6"
Height: 
9"
Format: 
Softcover
  • Description
  • Table of Contents
  • About the Authors
  • Reviews

Read a blog post by one of the authors now!

Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services.

Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. The book includes coverage of

  • the theoretical framework for assessment, it’s purpose and the tools and techniques used;
  • institutional, national and international student surveys and how they can be used to improve library service;
  • the history and development of standardized library surveys (eg LibQUAL+®), how they have been used and their impact;
  • the benefits of In house library surveys and case studies of where they gave been used;
  • qualitative feedback in the library; and
  • taking a holistic approach to library assessment through advocacy and strategic planning.

1. Introduction to Library Assessment

2. Institutional measures of student satisfaction

3. LibQUAL+ and other standardised library surveys

4. In-house library surveys

5. Library statistics

6. Qualitative feedback

7. Emerging techniques

8. More than measuring: using assessment holistically

9. Conclusion: assessment is for every academic library

Selena Killick

Selena Killick is the Senior Library Services Manager responsible for Engagement & Insight at the Open University Library and regularly analyzes, presents, publishes and advises libraries internationally on library assessment.

Frankie Wilson

Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford providing strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques, and designing and running assessment activities to drive changes in service provision to improve customer satisfaction.

"Solid, usable advice about planning and participating in assessment activities within academic libraries. In reassuring language, [the authors] take the mystery out of assessment and provide tangible guidance for those hesitant to begin."
— CHOICE

"A real strength of this book is that it covers a wide spectrum of assessment abilities. Not only does this book provide clear techniques and strategies for library assessment beginners but it also offers strategies for those who want to dive deeper into assessment ... The case studies are extremely informative and leave readers with practical, tangible skills."
— Technical Services Quarterly

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