Public Libraries and Internet Service Roles: Measuring and Maximizing Internet Services

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$46.00
ALA Member: 
$ 41.40
Item Number: 
978-0-8389-3576-7
Published: 
2008
Publisher: 
ALA Editions
Pages: 
120
Width: 
6"
Height: 
9"
Format: 
Softcover
AP Categories: 
A, C
  • Description
  • Table of Contents
  • About the Authors
  • Reviews

The Internet is not a one-way street in terms of library service as it challenges any traditional notion of its use for collecting or managing information. The information is constantly changing. It is not a static and reliable source like a book, nor is the content necessarily correct all of the time. In this resource authors Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book. The issues presented are vital to library service, planning, evaluation, research and education—and most significantly how effectively libraries service the general public.

Preface

1. Identifying Social and Service Roles and Expectations for Public Libraries
2. The Development of the Social Roles of Public Libraries
3. Internet Access in Social Roles of Public Libraries
4. Internet Services and Training in Social Roles of Public Libraries
5. Policy and the Internet in Social Roles of Public Libraries
6. Patron, Community, and Government Expectations and Professional Values
7. Implications of Internet-Enabled Roles
8. Community Needs, Service Roles, and Planning
9. Selecting Internet-Enabled Service Roles
10. The Future of Internet-Enabled Service Roles
11. Challenges from Professional Resistance and Public Policy
12. Roles and Expectations in Research, Education, and Advocacy
13. Roles and Expectations and the Future of Public Libraries

References
Acknowledgments
Index

Charles R. McClure

Charles R. McClure, Ph.D., is the Francis Eppes Professor of Information Studies and director of the Information Use Management and Policy Institute at Florida State University. He has written extensively on topics relating to the planning and evaluation of library and information services and served as co-principal investigator on a project funded by the Institute for Museum and Library Service.

Paul T. Jaeger

Paul T. Jaeger, PhD, JD, is co-director of the Information Policy and Access Center and assistant professor in the College of Information Studies at the University of Maryland.

"This book acts as an excellent starting point that includes a great deal of research that is cogently summarized for information professionals to consider if they decide, as the title of the book states, to measure and maximize Internet services for the communities that they serve."
--Internet Reference Services Quarterly

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