Patricia C. Franks, PhD, CA, CRM, IGP, FAI, is professor in the School of Information at San José State University, where she serves as coordinator of the Master of Archives and Records Administration (MARA) degree program. She develops and teaches courses related to archives, records management, digital preservation, and information governance. She is an active member of ARMA International and was inducted into the ARMA Company of Fellows in 2014 for her many contributions, which included serving as Consensus Group Leader for the ANSI/ARMA standard Implications of Web-Based Collaborative Technologies. Dr. Franks has written and presented widely on the topics of social media, cloud computing, knowledge management, digital preservation and information governance. She was co-editor of the Encyclopedia of Archival Science published in 2015. Her current projects include editing the International Directory of National Archives to be published 2018 and co-editing the Encyclopedia of Archival Writers (1500– 2015) to be released in 2019.