Managing Library Volunteers, Second Edition

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  • Description
  • Table of Contents
  • About the Authors

Volunteers are essential to a successful library program—and at a time when deep budget cuts are the norm, there are many libraries that depend on the help of dedicated volunteers, who do everything from shelving books to covering the phones. Whether these are friends, trustees, or community members, managing them effectively is the key to harnessing their enthusiasm for the benefit of your library. In the new second edition of Managing Library Volunteers authors Preston Driggers and Eileen Dumas completely overhaul their classic work, presenting a top-to-bottom toolkit for recruiting, interviewing, training, supervising, and evaluating volunteers. This book includes

  • Tips for recruiting volunteers from your community by using social networking, electronic posting, and the library website
  • Principles of volunteer administration, including the rights and duties of volunteers
  • Important legal and risk management issues facing libraries
  • Dozens of sample job descriptions, application forms, parental permissions, sign-in sheets, planning checklists, exit surveys and much more

Quality volunteers can make a world of difference in today's library, and this hands-on guide gives you everything you need to maximize your library's services and build a bridge between your library and the community it serves.

List of Illustrations
Preface to the First Edition
Preface to the Second Edition
How to Use This Manual
Introduction: The Volunteer Program Cycle

Part I Volunteer Services Library Program
1 The Value of Library Volunteerism
2 Volunteer Services Program Mission Statement
3 Volunteer Services Program Benefits
4 Volunteer Administration
5 Rights and Duties of Volunteers
6 Volunteers and Library Friends Groups
7 Legal and Risk Management Issues
8 Volunteer Program Communication
9 Volunteer Program Evaluation

Part II Volunteer Recruitment
10 Volunteer Motivation
11 Volunteer Needs Assessment
12 Job Design
13 Job Descriptions
14 Requisitioning Volunteers
15 Marketing the Volunteer Services Program
16 Recruitment of Volunteers
17 Recruitment Approaches
18 Volunteer Application Forms
19 Interviewing and Selection
20 Background and Reference Requests
21 Volunteer Agreements and Releases
22 Time Forms

Part III Training and Development
23 Orientation Training
24 Customer Confidentiality
25 Volunteer Training and Testing
26 Safety Training
27 Performance Management and Evaluation

Part IV Awards and Recognition
28 Volunteer Recognition Policies
29 Recognition Programs
30 Awards, Gifts, and Perks

Part V Volunteer Rules and Discipline
31 Library Volunteer Rules
32 Volunteer Corrective Action
33 Devolunteering
34 Exit Interviews and References

Part VI Volunteer Record Keeping
35 Volunteer Human Resource Files
36 Volunteer Administrative Records


Preston Driggers

Preston Driggers is an affiliate faculty member of Regis University, Denver, Colorado, where he facilitates courses in human resources, organizational behavior, business research, and sociology. He has held managerial human resources positions in both public and private sectors, including a public library district. Driggers earned his PhD at Colorado State University and has master's degrees from Arizona State University and the University of Illinois, Urbana-Champaign. He is actively involved in local civic efforts to preserve open space land.

Eileen Dumas

Eileen Dumas is the special services librarian at the Aurora Public Library in Colorado and has worked in volunteer management since 1991. She has been active in local volunteer organizations serving as board member of the Directors of Volunteers in Agencies, as chair of the City of Aurora Volunteer Coordinators Group, and as a member of the Retired Senior Volunteer Program. Since 1998, she has edited the "Volunteer Line" column that runs in Colorado Libraries. Dumas earned a master's degree in library science from Indiana University.