Managing with Data: Using ACRLMetrics and PLAmetrics

"A must-read for administrators, trustees, and all staff concerned with leveraging data to manage libraries and improve accountability."
— Against the Grain

"A useful introduction to two of the major data tools that libraries can use to help guide and shape decisions ... more experienced data users will still find much of value in the exercise questions and the overall discussion."
— Technicalities

"Each chapter provides the opportunity to gain real experience through examples and exercises that utilize complimentary access to a subset of data from the two data services. This approach solidifies the ideas presented and encourages the reader to expand upon these themes to incorporate other sources of data to fashion a management process that addresses the mission and visions of the institution or the community … This book would serve students in LIS masters programs studying library management as well as current and future department heads and directors in public and academic libraries looking to improve skills in assessment, decision making, and communicating value to stakeholders."
— ARBA

"I like this book. Too much of what is written about program evaluation (and indeed about library management in general) is written as if the problems are abstract. However, as any manager can tell you, that is anything but the case. Those working in the field need what they need now, and this text offers that. While a deep reading of the book might be useful, one can spend a few hours with Managing with Data and get a clear understanding of what is meant by evidence-based decision making, how these databases can support that approach, and how to use the data generated effectively."
— Technical Services Quarterly