Management Basics for Information Professionals, Third Edition

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  • Description
  • Table of Contents
  • About the Authors
  • Reviews

Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management. Addressing the basic skills good library managers must exercise throughout their careers, this edition includes a completely new chapter on management ethics. Evans and Alire also pay close attention to management in "new normal" straitened economic conditions and offer updates on technological topics like social media. Among the areas covered are

  • The managerial environment, including organizational skill sets, the importance of a people-friendly organization, and legal issues
  • Managerial skills such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing
  • Key points on leadership, team-building, and human resource management
  • Budget, resource, and technology management
  • Why ethics matter
  • Tips for planning a library career, with a look at the work/life debate

Examination copies are available for instructors who are interested in adopting this title for course use.

List of Illustrations
Part I: Managerial Environment
Chapter 1. Introduction
  • What Is Management?
  • What Do Managers Do?
  • Organizational Skill Sets
  • Management Concepts
  • Your Future as a Manager
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 2. Operating Environment
  • Formal Organizations
  • Nonprofit Organizations
  • Environment and the Organization
  • Environmental Scanning
  • Forecasting the Environment
  • Anti-Environmental Views
  • Organizational Culture
  • People-Friendly Organizations
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 3. Legal Issues and Library Management
  • Establishing a Library
  • Libraries, Users, Safety, and the Law
  • Tort Law and Liability
  • Malpractice and Librarians
  • Library Services and the Law
  • User Privacy
  • Contracts and Licenses
  • Copyright
  • Documentation
  • Key Points to Remember
  • References
  • Launching Pad
Part II: Managerial Skill Sets
Chapter 4. The Planning Process
  • The Nature of Planning
  • Types of Plans
  • Scenario Planning
  • Project Management
  • Who Should Plan?
  • Value of Planning
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 5. Power, Accountability, and Responsibility
  • Power
  • Influence
  • Authority
  • Accountability
  • Governance
  • Responsibility
  • Status
  • The Visible and Invisible Organization
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 6. Delegating
  • Trust and Delegation
  • Creating a Structure or Restructuring
  • Delegation Options
  • Teams
  • Committees
  • Span of Control
  • Centralization/Decentralization
  • Learning Organizations
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 7. Decision Making
  • Decision-Making Environment
  • Types of Decisions
  • Styles of Decision Making
  • Rational Decision Making
  • Problem Solving and Rational Decision Making
  • Types of Solutions
  • Decisions and Accountability
  • Individual and Group Decision-Making Processes
  • Decision Aids
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 8. Communicating
  • Picking the Right Channel for Your Message
  • Communication Process
  • Organizational Barriers to Communication
  • Generational Communication Preferences
  • Communication Needs
  • Principles of Effective Organizational Communication
  • Written and Oral Communications
  • Listening
  • Other Issues in Communication
  • Channels, Direction, and Legitimacy of Communication
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 9. Changing and Innovating
  • Nature of Change
  • Change Process Models
  • Resistance to Change
  • Implementing Change
  • Stress and the Organization
  • Innovation and Libraries
  • Innovation Techniques
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 10. Assessment, Quality Control, and Operations
  • Assessment and Accountability
  • Why Analyze Performance?
  • What Is Quality?
  • Assessment Tools
  • User Data Collecting Methods
  • Quality Control
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 11. Marketing
  • Why Market Libraries?
  • What Is Marketing?
  • Marketing Process
  • Integrated Market Planning and Continuous Feedback
  • Internal Marketing
  • Marketing Audit
  • Branding
  • Promotion
  • Public Relations
  • Advocacy
  • Key Points to Remember
  • References
  • Launching Pad
Part III: Managing People
Chapter 12. Motivating
  • Performance and Motivation
  • Motivation and Behavior
  • Content Theories
  • Process Theories
  • Reinforcement Theories
  • Motivating Teams
  • Public Service Motivation
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 13. Leading
  • What Is Leadership?
  • Approaches to Leadership
  • Functions of Leadership
  • Developing Leadership Skills
  • Emotional Intelligence
  • One-on-One Learning
  • Do Gender Differences Matter in Leadership?
  • E-leadership
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 14. Building Teams
  • Value of Teams
  • What Are Teams?
  • Before You Start Team Building
  • Creating and Maintaining Teams
  • Team-Based Libraries
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 15. Addressing Diversity
  • Defining Diversity
  • How Do You View Cultural Diversity?
  • Managerial Responsibility
  • Individual Responsibility
  • Role of Professional Associations
  • Planning for Diversity
  • Library Governance and Diversity
  • Staffing Issues
  • Generational Differences
  • Providing Service to a Diverse Community
  • Collections and Cultural Diversity
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 16. Staffing
  • Legal Concerns in Human Resource Management
  • Determining Staffing Needs
  • Staffing Process
  • Recruitment
  • The New Employee
  • Developing and Retaining Staff
  • Performance Appraisal
  • Corrective Action
  • Progressive Discipline
  • Grievances
  • Unions and Merit Systems
  • Volunteers
  • Planning for Volunteers
  • Key Points to Remember
  • References
  • Launching Pad
Part IV: Managing Things
Chapter 17. Managing Money
  • Budget as a Control Device
  • Budget Cycle
  • Budget Preparation
  • Defending the Request
  • Budget Types
  • Budget Formats
  • Fund Accounting
  • Audits and Auditors
  • Budget Reports
  • Income Generation
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 18. Managing Technology
  • Technology's Role in Library Operations
  • Staff Background and Training
  • Technology Planning
  • Controlling Technology Costs
  • Technology Issues and Libraries
  • Cloud Computing
  • Social Media
  • Collaboration
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 19. Managing and Planning Physical Facilities
  • Library as Place
  • Managing the Facility
  • Emergency and Disaster Management
  • Sustainability
  • Planning for New Space
  • Moving to a New Location
  • Key Points to Remember
  • References
  • Launching Pad
Part V: Managing Yourself and Your Career
Chapter 20. Ethics
  • Why Ethics Matter
  • Standards, Values, and Codes
  • ALA's Code of Ethics
  • Key Points to Remember
  • References
  • Launching Pad
Chapter 21. Planning Your Career
  • Career-Planning Process
  • Marketing Yourself
  • Flexible Ways of Working
  • Career Breaks
  • The Work/Life Debate
  • Factors That Contribute to Success
  • References
  • Launching Pad

G. Edward Evans

G. Edward Evans, PhD, is a semi-retired, award-winning author and Fulbright Scholar. He holds several graduate degrees in anthropology and library and information science (LIS). Throughout his career, he has been an administrator, researcher, teacher, and writer. As a researcher, he has published in both anthropology and librarianship. He held a Fulbright Fellowship in librarianship as well as a National Science Foundation Fellowship in archaeology. His teaching experience has also been in both fields in the United States and the Nordic countries. Of note, he completed the faculty ladder (assistant to full professor) while teaching at the Graduate School of Librarianship and Information Science at the University of California, Los Angeles. Evans has extensive administrative experience in private academic libraries such as Harvard University and Loyola Marymount University. He retired from full-time work as associate academic vice president for libraries and information resources at Loyola Marymount University. Evans spends his semi-retirement years volunteering at the Museum of Northern Arizona, serving on the Foundation board for the Flagstaff City– Coconino County Library System, and doing professional writing.

Camila Alire

Camila Alire is Dean Emeritus at the University of New Mexico and Colorado State University. She is Past-President of the ALA, ALA/APA, the Association for College and Research Libraries (ACRL), and also REFORMA, the National Association to Promote Library and Information Services to the Spanish-speaking. She has co-authored books on library service to Latino communities and disaster planning and recovery. She was the first recipient of ALA's Elizabeth Futas Catalyst for Change Award and was named by Hispanic Business Magazine as one of the 100 most influential Hispanics in the United States.

"A very well thought through and well written text … I will include this book into the reading list of the next autumn courses on managing libraries and I would recommend it to other teachers working in this field. It also can be useful to those librarians who have changed their mind and finally decided to embark on a managerial career or simply look for some good materials that will help to augment their professional skills."
--Information Research

"This large tome is a distillation of theories, research, and best practices gathered by the authors and some library leaders who helped annotate the twenty-one chapters, three of which are new since the 2007 second edition. Despite the title, the book is for anyone working — or studying to work — in libraries, from entry-level professionals through directors … a printed resource that will repay reading many times over."
— Catholic Library World

"The work is positioned as a recommended text for library science students, but is also an excellent source of information for career librarians wanting to refresh their knowledge of library management in a fast-moving information services environment and with a goal of moving into higher management and leadership positions … The contributions by the advisors is not presented as best practice but instead illustrates what can and does happen in libraries in reality. The two principal authors have professional experience in a variety of roles and organizations, and this is very evident in the attention to detail they bring to the subject."
— Australian Library Journal