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On Life Support, But Not Dead Yet! Revitalizing Reference for the 21st Century (PLA On-Demand Webinar)—GROUP RATE

Celeste ChoateJason KuhlRichard Kong
$119.00
ALA Member: 
$ 107.10
Item Number:
1115-1209
Date: 
Day:  November 15, 2012
Delivery Method: 
On-Demand
Publisher: 
PLA
  • Description
  • Registration
  • About the Instructors

You’ve heard it—reference transactions are down. Expensive resources aren’t used. Librarians feel their skills are underutilized. What can we do? Don’t give up! Innovative libraries are finding ways to revitalize their reference departments by shifting attitudes, changing their collection philosophies and service models, and pioneering new services. Learn proven methods for reinvigorating reference service and find out what you can do to make reference one of the centerpieces of your library again. This archived webinar was originally presented November 15, 2012, as part of the “PLA Conference Webinar Series: Three Top Programs from PLA 2012.”

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

 

Upon purchase you will receive an Access Instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. This PDF contains a link to the webinar recording and a password you'll need to view it. You must download this PDF and follow the instructions in order to access the webinar recording. If you have questions or problems accessing the purchased recording, send a message to plawebinars@ala.org, or call 800-545-2433 ext. 5PLA (5752).

Technical requirements: To playback this on-demand webinar you should have the newest version of Adobe Flash Player installed and Javascript enabled in your web browser. A fast internet connection and computer is recommended. We suggest that groups, especially larger groups, plan ahead to use an LCD/LED projector in the room to project the webinar recording. Groups will also want to have speakers capable of amplifying the webinar audio for the entire room.

Celeste Choate

Celeste Choate is associate director of Services, Collections and Access, Ann Arbor (Mich.) District Library.

Jason Kuhl

Jason Kuhl is executive director of the Arlington Heights (Ill.) Memorial Library.  Prior to assuming his current position, he served as AHML’s information services manager and later its library operations director.  He began his professional career with the St. Louis County Library, where he held various branch management positions.  Jason has worked in libraries for 18 years and received his MLS from the University of Illinois in 1999.

Richard Kong

Richard Kong is the digital services manager at Arlington Heights (Ill.) Memorial Library. In 2006, he received his MSI from the University of Michigan. He participated in the first ALA Emerging Leaders class in 2007 and was named one of Library Journal’s Movers & Shakers in 2012. He tweets as @kongtemplation and infrequently blogs at http://richardkong.com.

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