Francisca Goldsmith has worked in public and academic libraries across North America for more than 25 years before becoming a full-time library staff development consultant and instructor. Recently, her focus has been on supporting public library staff and administrators in responding to community needs for access to healthcare information and expanding librarian and educator awareness of multi-modal literacy needs in both youth and adult communities. Her library experience and consulting includes frontline reference work, collection management, branch services management, and teen services development and advocacy. She is the author of The Readers' Advisory Guide to Graphic Novels, Second Edition (ALA Editions, 2017).
Libraries and the Affordable Care Act: Helping the Community Understand Health-care Options—eEditions e-book
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7400-2881
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ALA Editions
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112
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- Description
- Table of Contents
- About the Author
- Reviews
Ever since the Affordable Care Act was signed into law, public library staff throughout the country have been working hard to provide access to information about the law while educating their communities about how implementation affects them. But defining the expectations and limitations of libraries' roles regarding support of the new law remains a challenge. This important guide, the first written specifically for library staff, offers best practices, advice, and examples of library responses from the first open enrollment period (October 2013-March 2014). Offering clear and explicit guidance related to the ethical and legal aspects of Affordable Care Act policy support through local library services, this resource
- Analyzes the nearly 20 different state-level marketplace regulatory ecosystems to find common ground, then pathfinds the quickest routes to state-level information for each state
- Addresses the diverse needs of public library communities in both urban and rural settings, while examining staff capacities at various libraries
- Encourages a pragmatic approach through the inclusion of "to do" lists at the end of each chapter
- Provides strategies and tools for building community healthcare awareness
Published in advance of the second open enrollment period, this invaluable guide will encourage broader and more assured community support during this period of major policy changes to healthcare access and availability.
Acknowledgments
Introduction
Chapter 1: The Affordable Care Act: Overview and Context
Legislation Facts and Texts
A Brief History of Affordable Health-Care Legislation in the United States
Affordable Care Act Synonyms and Editorial Names
Roles of the Federal and State Governments
Federal Law
Insurance Exchange (Marketplace) Types
Medicaid
Outcomes Already in Place
Insurance Enrollment
Who Is Affected by the Enrollment Requirement?
Recognizing Local Needs
Project Management and Staff Awareness of Affordable Care Act News
Chapter 1 To-Do List
Chapter 2: Health Insurance and Insurance Exchange Structures
Federal and State Insurance Exchanges: More than Enrollment Portals
Criteria for Exchange Shopping Eligibility
Insurance Exchange and Insurance Plan Coverage Structures
Research a Plan's Network Details
Certified Assisters
Small Business Health Options Program (SHOP)
Medicaid and the Health Insurance Exchange
Health-Care Access and the Library
Chapter 2 To-Do List
Chapter 3: Know Your Community
What You Already Know
Digging More Deeply
Ethnicity, Culture, Language, and Health
Linguistically Isolated Populations
Your Community around the Clock
Learn Firsthand
Community Focus Groups
The Small Business Community
Growing Ties with Diverse Communities
Chapter 3 To-Do List
Chapter 4: From Affordable Care Act Policies to Functional Library Tactics
From Goals to Tactics
Goals of the Federal Health Agency
Five Policy Objectives of the Affordable Care Act
Strategies: What Has Happened Already and What Comes Next
Extracting "Library Tactics" from the Current Policy Strategies
Language Access
Access to Technology
Expanding Diversity Awareness
Your Library's Tactics
Chapter 4 To-Do List
Chapter 5: Ethics and Legal Matters Related to Health-Care Information Services
Ethics: Codes of Appropriate Behavior
Other Ethics Codes of Interest to You and Your Community's Health-Care Information Consumers
Ethics and Politics
Ethics and Diversity
Ethics and Library Collections
Legal Aspects of Health-Care Insurance Questions
Technical Access and Technology Access
Chapter 5 To-Do List
Chapter 6: Health-Care Related Reference Interviewing
Communication
Best Practices: An Overview
Practicing Good Health and Health-Care Reference Interviewing Techniques
Building the Inquirer's Reference Capacity
Professional Interpretive Services a Must
The Adult Researcher
Responding to Health-Care Insurance Questions
Affordable Care Act Reference Questions beyond Health-Care Insurance
Evaluating Reference Interviewing Success
Inventorying the Environment for Best Practices in Health-Care Reference
Chapter 6 To-Do List
Chapter 7: Literacy, Health Literacy, and Financial Literacy
Many Literacies
Demystifying Health Insurance
Why Household Income Now Matters to Insurance Providers
Recognizing Literacy Issues Related to Negotiating Health Insurance
Motivated Skill Acquisition
Look Beyond Reference and IT Services
Health Literacy Awareness
Chapter 7 To-Do List
Chapter 8: Programming to Promote a Healthy Community: On the Ground and Online
Defining Your Library's Healthy Community Role
Transparency Communicates the Library's Role
Partnerships, Collaborative Activities, and Your Community
Programming on the Ground
Rural Concerns
Seek Community Stakeholder Assistance in Program Planning
Online Support for Health Information Awareness
Chapter 8 To-Do List
Chapter 9: Keeping Up Now, Documenting for Future Advocacy
A Need for Ongoing News Awareness
Ongoing Training Opportunities
Documentation as an Advocacy Tool
Where Do We Go from Here?
Chapter 9 To-Do List
Appendix A: Affordable Care Act Oversight and Marketplace Access by State
Appendix B: Resources
Government RegulationsGovernment Sponsored Access AssistanceTools for Plain Language CommunicationTools for Exploring Community Needs and AssetsFoundations, Nonprofits, and Other Agencies Active in Affordable Health AccessSocial Media Resources
Appendix C: Where Do I Find . . . ?
"A concise handbook that helps library staff make sense of the complicated new reality of health care reform … Even though the second enrollment period of the ACA has nearly concluded, librarians shouldn't let the ACA fall off their radar. Even though they may not see as much activity until next fall, this book provides a good reference in general, and it will serve librarians well as they plan for services and programming for the next enrollment period."
— Newsletter for the National Network of Libraries of Medicine Pacific Southwest Region
"Informed, informative, up-to-date, practical, exceptionally well written and organized … should be in the reference collection of every community and academic library throughout the country."
— Midwest Book Review
"This slender volume has got the goods and purchase is a must for any library that wishes to help its patrons answer questions about the new healthcare law."
— Catholic Library World
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