Joseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance measures, and the balanced scorecard. He was an instructor at the San Jose State University School of Library and Information Science. He is author of The Customer-Focused Library, The Evaluation and Measurement of Library Services, Scorecards for Results, Strategic Planning and Management for Managers, and Measuring for Results, and the coauthor (with Peter Hernon) of Listening to the Customer, among other books.
Products by Joseph R. Matthews:
Price:
$76.00
Item Number:
7700-1952
Publication Year:
2014
Publisher:
ALA Editions
Number of Pages:
256
Format:
Print/eBook Bundle
Price:
$64.00
Item Number:
7700-1877
Publication Year:
2013
Publisher:
ALA Editions
Number of Pages:
200
Format:
Print/eBook Bundle
Price:
$52.00
Item Number:
9780838996829
Publication Year:
2014
Publisher:
ALA Editions
Number of Pages:
256
Format:
eBook
Price:
$85.00
Item Number:
978-0-8389-1243-0
Publication Year:
2015
Publisher:
ALA Editions
Number of Pages:
232
Width:
8 1⁄2"
Height:
11"
Format:
Softcover
AP Categories:
A, C, I
Price:
$57.00
Item Number:
978-0-8389-1187-7
Publication Year:
2013
Publisher:
ALA Editions
Number of Pages:
256
Width:
6"
Height:
9"
Format:
Softcover
AP Categories:
A, C, I
Price:
$69.00
Item Number:
978-0-8389-1195-2
Publication Year:
2014
Publisher:
ALA Editions
Number of Pages:
256
Width:
6"
Height:
9"
Format:
Softcover
AP Categories:
A, C, I