Joseph R. Matthews

Joseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance measures, and the balanced scorecard. He was an instructor at the San Jose State University School of Library and Information Science. He is author of The Customer-Focused Library, The Evaluation and Measurement of Library Services, Scorecards for Results, Strategic Planning and Management for Managers, and Measuring for Results, and the coauthor (with Peter Hernon) of Listening to the Customer, among other books.

Products by Joseph R. Matthews: 
Image for Reflecting on the Future of Academic and Public Libraries---print/e-book Bundle
Image for Managing with Data: Using ACRLMetrics and PLAmetrics
Image for Internet Outsourcing Using an Application Service Provider: A How-To-Do-It Manual for Librarians
Image for Reflecting on the Future of Academic and Public Libraries
Image for Getting Started with Evaluation
Image for Reflecting on the Future of Academic and Public Libraries--eEditions e-book
Image for Getting Started with Evaluation—print/e-book Bundle
Image for Getting Started with Evaluation—eEditions e-book