Jennifer L. Ward is head of Web Services at the University of Washington Libraries, where she is responsible for general oversight of the libraries' Web presence. Jennifer manages the Services group within the Information Technology Services department, as well as the libraries' human factors/usability program. Prior to her start at the University of Washington, she was a Visiting Research Programmer at the University of Illinois Library and a Slavic languages cataloger at the University of North Carolina at Chapel Hill. She received her MS in library and information science from the University of Illinois at Urbana-Champaign in 2000 and her Bachelor of Arts in Russian literature and languages from the University of North Carolina at Chapel Hill. She is the 2008 recipient of the University of Illinois Graduate School of Library and Information Science Leadership Award and is a graduate of the Frye Leadership Institute.