Joseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance measures, and the balanced scorecard. He was an instructor at the San Jose State University School of Library and Information Science. He is author of The Customer-Focused Library, The Evaluation and Measurement of Library Services, Scorecards for Results, Strategic Planning and Management for Managers, and Measuring for Results, and the coauthor (with Peter Hernon) of Listening to the Customer, among other books.
- About the Author
Written by one of America’s leading automation gurus, this timely, comprehensive manual discusses how libraries of all sizes and types can benefit from an Application Service Provider (ASP).
Using high-speed Internet networks, these systems allow libraries to outsource basic and advanced technology functions like public Internet access, online catalog functions, automated circulation, as well as core business functions like payroll and account payable. ASPs can significantly reduce both the time, expense and hassle associated with maintaining an information technology infrastructure. They can connect even a small library with the tools that power the operation of larger libraries. They also can provide the flexibility and affordability that enables libraries of all sizes to quickly take advantage of state-of-the-art software.
Find out what you should know to analyze costs and benefits. Explore delivery service options, how to develop effective service agreements and more. Includes ASP Resources and glossary.
If you’ve been looking for an explanation of what ASPs do and how they relate to library operations, this is the book for you.