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How to Respond to a Security Incident in Your Library Workshop—Group Rate

While completing your purchase, fill in the name and e-mail address of the group leader who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

Price: 
$130.00
ALA Member 
$117.00
Item Number:
1541-9030
Date: 
Day:  May 7, 2020
Time:  2:30pm to 4:00pm EDT
Delivery Method: 
Live
Duration: 
90 minutes
Publisher: 
ALA Publishing eLearning Solutions
  • Description
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  • Registration
  • About the Instructor
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How to Respond to a Security Incident in Your Library Workshop 
A 90-minute workshop, Thursday, May 7, 2020, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific

As important as it is to try to prevent library security incidents, it’s not always possible to avoid them, and the way you respond when they happen is crucial. Dr. Steve Albrecht, a security expert and former police officer, will show you how to respond effectively.

This session will take the top 10 security, behavior, crime, or emergency-related incidents that occur in libraries and describe the issues, the concerns, and the responses surrounding them. Many of the scenarios will involve challenging or problem-inducing patrons, and others will discuss responses to events that staff might not always know how to deal with properly.

By participating in this workshop, you will learn strategies for how to respond to:

  • Angry, challenging, threatening, or eccentric patrons;
  • Unruly kids or difficult teenagers with and without their parents present;
  • Patrons with personal or sexual boundary problems with staff (stalking, flirting, hanging out, doing research about staff);
  • Domestic violence involving patrons or staff members and how you handle situations when the perpetrator comes to the library;
  • Patrons experiencing homelessness (who may bring their bags, pets, and friends with them);
  • Patrons experiencing mental illness, with and without their caregivers;
  • Gang members (who may use the library to recruit, steal, bully, or hang out);
  • Patrons experiencing substance abuse;
  • Patrons who misuse the Internet (by stalling, hogging, or bringing up restricted content);
  • Patrons who constantly violate library rules (eating, talking, smoking, pets, or sleeping);
  • Emergency situations (involving first-aid, fires, earthquakes, tornadoes, active shooters, and other first-responder situations).

While completing your purchase, fill in the name and e-mail address of the group leader who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

Registrants, even if they miss the live session, are given access to an archive of the event for a period of 3 months from the date of the live session. The archive can be viewed at any time during this 3-month timeframe. The archive contains a video representation of the event, which includes all chat, audio, and visual material. In order to receive the archive information, please follow the instructions received upon purchase to confirm your registration in WebEx.

This is an online event hosted through WebEx. Further technical information is available at the ALA Store FAQ page.

Bulk Orders

For pricing on bulk registrations, please contact alastore@ala.org.

Dr. Steve Albrecht

Dr. Steve Albrecht, PHR, CPP, BCC, is board certified in HR, security management, and employee coaching. In 1994, he co-wrote Ticking Bombs, one of the first business books on workplace violence. He holds a doctorate in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He worked for the San Diego Police Department from 1984 to 1999 and is the author of 15 books on business, workplace security, and criminal justice topics, including Library Security: Better Communication, Safer Facilities (ALA Editions, 2015).

If you have any questions about this workshop, please contact us at elsmarketing@ala.org.

At Your Service

Accommodations are offered based on user needs. For transcription, live captioning, or other accessibility requests, please contact us at elsmarketing@ala.org.

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