Hiring, Training, and Supervising Library Shelvers

"It's a compact, no-nonsense volume with plenty of good advice ... a welcome addition to the Circulation Supervisor's reference shelf."
--Against the Grain

"This down-to-earth, easy-to-use resource should be purchased by all supervisors who oversee shelvers in their libraries. Highly recommended."
--Library Journal

"This is an excellent manual for libraries, their shelving staff, and any person who supervises them."
--Booklist

"From reiterating the idea that accurate, efficient shelving provides the foundation for excellent customer service to providing a complete overview of the procedures for hiring, testing, and training; day-to-day supervision; and evaluation of shelvers, this toolkit is a must for page supervisors. Particularly unique is her view on the importance of retention and ways in which to ensure that highly trained, good workers are coached and motivated to stay on the job."
--VOYA

"Practical examples and samples are found throughout the different sections of the book, but are outdone by a comprehensive appendix. In it, you will find samples of everything you could ever need for managing library shelvers, including vacancy signs, interview questions, tests, applicant response letters, training tips, a position description, work logs, reports, conduct agreement, performance evaluation and a shelver manual."
--The Australian Library Journal