Patricia Tunstall is an information assistant at Indian Trails Public Library in Wheeling, Illinois. She spends most of her time at the reference desk helping patrons with their questions and their leisure reading choices. She was first employed as a page at Indian Trails and subsequently as the supervisor of pages and shelving. Since receiving a teaching certificate from Nottingham University in England, she has held jobs in a variety of fields. She is an occasional contributor of articles to library publications.
- Table of Contents
- About the Author
How do you find good library shelvers and keep them for more than a few months? Tunstall gives practical advice to help you do just that with a complete overview on how to hire, test, train, and retain shelvers. A complete toolkit, this book includes
- Templates for signs advertising employment, screening tests, interview questions, employment letters, job descriptions, and employee assessments
- The dos and don'ts of hiring and firing
- Checklists for procedures and training
Every librarian will be able to hire, train, and supervise library shelvers with confidence with Tunstall's down-to earth advice.
Check out this title's webextras!
1. Looking for Recruits
2. Interviewing and Hiring
4. Day-to-Day Supervising
5. Keeping Your Shelvers in Good Order
6. Performance Assessment
7. Working with Other Departments
8. Looking After the Supervisor
9. The Big Moves: Your Chance to Shine
Appendix: Forms and Tools
"It's a compact, no-nonsense volume with plenty of good advice ... a welcome addition to the Circulation Supervisor's reference shelf."
--Against the Grain
"This down-to-earth, easy-to-use resource should be purchased by all supervisors who oversee shelvers in their libraries. Highly recommended."
"This is an excellent manual for libraries, their shelving staff, and any person who supervises them."
"From reiterating the idea that accurate, efficient shelving provides the foundation for excellent customer service to providing a complete overview of the procedures for hiring, testing, and training; day-to-day supervision; and evaluation of shelvers, this toolkit is a must for page supervisors. Particularly unique is her view on the importance of retention and ways in which to ensure that highly trained, good workers are coached and motivated to stay on the job."
"Practical examples and samples are found throughout the different sections of the book, but are outdone by a comprehensive appendix. In it, you will find samples of everything you could ever need for managing library shelvers, including vacancy signs, interview questions, tests, applicant response letters, training tips, a position description, work logs, reports, conduct agreement, performance evaluation and a shelver manual."
--The Australian Library Journal