Gwen Arthur is university librarian, Clark University, Worcester, Mass. In 2005, she served as president of the Reference and User Services Association.
- Table of Contents
- About the Author
The first three chapters give instructions on how to maximize the case study approach for finding creative solutions to management problems. These chapters provide a background on the case study method and scenario planning, practical tips on organizing a discussion forum, and guidelines for being a good group facilitator and participant.
The appendix includes eight case studies to facilitate the dramatization and discussion of management issues. Each case study includes a summary of the situation and a list of questions to facilitate discussion.
This collection can provide the necessary tools for organizations looking to manage change in unique ways.
1. Using Case Studies and Scenarios for Teaching and Training, by Rebecca Schreiner-Robles
2. Practical Tips on Organizing a Library Case Study Discussion, by Sarah Caltvedt
3. How to be a Good Facilitator and a Good Participant, by Doris Ann Sweet, Lee Dalzell and William Kinyon
Appendix: Selected "Managing Change" Case Studies, Roger Stelk and Gwen Arthur
1. New Director, New Direction in Reference
2. Introducing a New Management Style
3. One Public Library's Dilemma: New Branches, No Staff
4. Performance Issues and Changing Proficiencies for Electronic Resources
5. Square Pegs in Round Holes: Vacant Positions and Staff Expectations
6. Is the Customer Always Right?
7. The World According to Stanley: Working with Difficult Employees
8. We're Doing What? Reference Around the Clock