Evaluating Teen Services and Programs--print/PDF e-book Bundle

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  • Description
  • Table of Contents
  • About the Author

Flowers offers guidance for librarians in examining all aspects of teen programming and services to determine where improvement is needed. Readers will learn how to

  • Develop goals and objectives for evaluation
  • Collect the data for a realistic picture of a library’s strengths and weaknesses
  • Use many different types of data with the help of practical examples included in the text
  • Evaluate YA collections, summer reading programs, special events, and library staff

This guide comes with an explanation of the YALSA competencies, the YALSA teen services evaluation tool, and models for what excellent teen services programs should look like. Ready-to-use evaluation forms and checklists save time and resources by improving assessment methods in minutes.

List of Illustrations
Foreword by Michele Gorman 
Chapter 1. Background and Theory

Adolescent Development
Serving Diverse Teens
Information-Seeking Behavior 
Developmental Assets 
Youth Participation
The Whole Library Experience 
Chapter 2. Planning 
Developing Effective Goals and Objectives 
Outcome Measures 
Collecting Data: Types and Sources 
  • User Data 
  • Usage Data 
  • Policies and Procedures
  • Program Data
  • Budget Data 
  • Facilities Data 
  • Function Data 
  • Staffing Data 
Finding Data 
Chapter 3. Implementation 

Raw Data: What Does It Mean? 
  • Statistical Data 
  • Evaluating Policies and Procedures 
  • Competencies 
Using Data to Make Changes 
  • Changing Policies
Using Data to Support Your Case 
Using Data to Plan for the Future 
Chapter 4. Evaluation 
Evaluation as a Decision-Making and Communication Tool
Outcome-Based Evaluation 
Evaluating YA Collections
Evaluating Teen Summer Reading Programs
Evaluating Teen Programs and Special Events 
  • Informal Evaluations 
  • Formal Evaluations
  • Focus Groups 
Evaluating Staff 
Chapter 5. Best Practices 
What an Excellent Teen Services Program Looks Like 
Using the YALSA Competencies
Using the YALSA Teen Services Evaluation Tool
  • How Library Administrators Can Use the Evaluation Tool 
  • How Trustees and Governing Bodies Can Use the Evaluation Tool 
  • How Library Patrons and Community Members
  • Can Use the Evaluation Tool
  • How Library and Information Science Faculty
  • Can Use the Evaluation Tool 
  • How Teen Services Librarians Can Use the Evaluation Tool 
Chapter 6. References and Resource Guide 

Links and Books 
Sample Forms 
  • Needs Assessments 
  • Summer Reading Programs 
  • Program Evaluation 
  • Staff Evaluation 
YALSA's Competencies and Evaluation Tool
  • YALSA's Competencies for Librarians Serving Youth: Young Adults Deserve the Best 
  • YALSA Teen Services Evaluation Tool
About the Author and YALSA 

Sarah Flowers

Sarah Flowers recently retired as Deputy County Librarian for the Santa Clara County Library in California. She has written articles and reviews for Voice of Youth Advocates and School Library Journal, and is currently Editor-in-Chief of Young Adult Library Services, YALSA's quarterly journal. She was elected 2011-12 president of YALSA. She was a member of the first class of Library Journal's "Movers and Shakers," and was named one of the top 40 distinguished alumni of the San Jose State School of Library and Information Science. She has worked as a young adult librarian, a supervisor of adult and young adult services, and a community librarian as a branch manager.