- About the Author
To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment—without bureaucratic red tape. This means every employee is responsible for ensuring that customers have a good experience with the library. Empowering library employees to address customers' needs sounds ideal—but how is it put into practice?
By working from the premise that every employee and volunteer has a stake in the library's future, library leaders can harness this power for the library's long-term benefit. As library directors and deputy directors, unit managers, supervisors, trainers and human resource experts, you can transform your library using these clear and comprehensive guidelines.
- Learn how and why to empower the library, its teams and individual employees
- Overcome resistance to change and other obstacles
- Encourage risk-taking, creativity and innovation
- Access proven tools to motivate, communicate and envision a new future
- Build library leaders throughout the organization
Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources—time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service—the building blocks for funding libraries' vital and ongoing role in their communities.
"...shares solid advice and techniques for empowering library staff to main a competitive edge over other information providers... This super blend of classic and current effective concepts is highly recommended for all library leaders."
"...helps library managers and staff compete with other information providers by learning to cut through the red tape...offers guidelines on how to overcome resistance to change, encourage risk-taking, and build library leaders throughout the organization."