Ellen Altman

Ellen Altman, now retired, was visiting professor in the Department of Library and Information Studies, Victoria University of Wellington (New Zealand), 1996– 1997. She had been a faculty member at the Universities of Kentucky and Toronto and at Indiana University, professor and director of the Graduate Library School at the University of Arizona, and feature editor of Public Libraries, the official publication of the Public Library Association. Altman was coeditor of "The JAL Guide to the Professional Literature" in the Journal of Academic Librarianship, a member of the editorial board of Library Quarterly, and a co-author of Performance Measures for Public Libraries. She received the Distinguished Alumni Award from Rutgers School of Communication, Information and Library Studies, in 1983.

Products by Ellen Altman: 
Image for Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition—print/e-book bundle
Image for Managing for Results: Effective Resource Allocation for Public Libraries
Image for Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Image for Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition—eEditions e-book