The Desk and Beyond: Next Generation Reference Services--eEditions e-book

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  • Description
  • About the Authors

Librarians are already attempting to "go where the users are," so what are the next steps in reaching them and providing reference assistance? Over the years academic librarians have continued to explore new and innovative service methods: some small-scale, others sweeping. Some of these changes gain widespread acceptance, while others are tested and abandoned.

The Desk and Beyond is intended to provide a thorough exploration of the present and possible future applications of eleven of the most promising new reference delivery methods. In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained. This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.

Sarah K. Steiner

Sarah K. Steiner is the Social Work and Virtual Services Librarian at Georgia State University Library in Atlanta. For the past six years, she has been a leader in the library's social media outreach, coordinating, assessing, and regularly staffing the library's chat and text-message reference service. She is cofounder of the Carterette Series Webinars, which highlight trends, innovation, and best practices in Georgia libraries. As a 2011 Library Journal Mover & Shaker, Steiner was recognized for creating networking and professional development opportunities for librarians.

M. Leslie Madden

M. Leslie Madden is the Instruction Coordinator for the University Library at Georgia State University in Atlanta, Georgia, where she has been employed since December 2005. Prior to this appointment, she served as the Humanities Librarian at the Georgia Institute of Technology in Atlanta, Georgia for eight years. She has an M.A. in English literature from Virginia Commonwealth University, and an M.S.L.S. from the University of North Carolina at Chapel Hill.