PLA Cover

Customer Service Challenges: When Tensions Run High (PLA On-Demand)—INDIVIDUAL USER

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$ 17.10
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  • Description
  • About the Presenter

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive an Access Instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. This PDF contains a link to the ALA Online Learning site, and an "enrollment key," a one-time password you will need to begin the workbook. You must download this PDF and follow the instructions in order to complete the registration. Further technical information is at the Moodle Technical Requirements page.

This product may only be purchased using a credit card. If purchased using a purchase order, your account will be billed but the download will be inaccessible.

Public Library Association (PLA)

The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

Cheryl Gould

Cheryl Gould is a library training consultant. She has worked with Infopeople as lead trainer for 15 years delivering workshops on a wide range of topics for library staff including technology, customer service, communication, exploring leadership and teambuilding. Through her consulting business, Fully Engaged Libraries, she consults on helping libraries through transitions as well as creating engaging all staff days. Cheryl has worked with over 150 different instructors to create workshops on more than 200 different topics relevant to libraries.