Customer-Based Collection Development: An Overview

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  • About the Author
  • Reviews
The traditional "top down" approach to collection development definitely has its drawbacks: even after spending a good deal of time, energy, and resources, librarians are sometimes frustrated to find that their library's collection is not being used as they anticipated. But there's another strategy that's gaining momentum. This book gathers together the best practitioners in the emerging field of customer-based collection development, whose goal is to find out what library users need and want and manage collections accordingly. Speaking from firsthand experience, professionals from a variety of academic and public libraries
  • Offer strategies for planning and implementing a customer-based collection program
  • Summarize its potential impact on a library's budget
  • Discuss cataloging implications, and other day-to-day operational issues
  • Present guidelines for evaluating and marketing 
Customer-based collection development is one way for libraries to navigate the rapid changes in what users expect of libraries, and this new anthology is an important guide to this approach.
Chapter 1
E-Books and Patron-Driven Acquisitions in Academic Libraries
Cristina Caminita 
Chapter 2
A Hard DDA's Night: Managing a Consortial Demand-Driven Acquisitions Program for E-Books
Sarah Hartman-Caverly, Amy McColl, Norm Medeiros, Mike Persick
Chapter 3
Selectors' Perceptions of E-Book Patron-Driven Acquisitions
Judith M. Nixon, Suzanne M. Ward, Robert S. Freeman
Chapter 4
Flying in Late: A Pilot PDA on a Microscopic Budget
Jamie L. Conklin, Erik Sean Estep
Chapter 5
A Case Study for PDA on a Shoestring Budget: An Evolving Vision for Collection Development through Three Pilot Projects
Naomi Ikeda Chow, Ryan James
Chapter 6
Technical Services Aspects of Demand-Driven E-Book Acquisitions
Kay Downey
Chapter 7
Brigham Young University's Patron-Driven Acquisitions: Does It Stand the Test of Time?
Jared L. Howland, Rebecca Schroeder, Tom Wright
Chapter 8
Patron-Driven Digital Collection Development in Archives
Maura Valentino
Chapter 9
PDA in a Multi-Library Setting: Challenges, Implementation, and Outcomes
Jeanne Harrell, Carmelita Pickett, Simona Tabacaru, Jeannette Ho, Ana Ugaz, Nancy Burford
Chapter 10
Seven Reasons to be Skeptical about Patron-Driven Acquisitions: A Summary
John Buschman
Chapter 11
Patron-Driven vs. Librarian-Selected: Three Years of Comparative E-Book Usage
Dracine Hodges

Karl Bridges

Karl Bridges has been a professional academic reference librarian for more than twenty years. He is the acting dean at Eli M. Oboler Library at Idaho State University. He holds master's degrees in history from Miami University and the University of Illinois, from which he also has an MLS. He has extensive professional writing experience, including scholarly articles in journals such as American Libraries and The Journal of Library Philosophy and Practice. He has also written three books (two as sole author, one as editor) and a book chapter on various library subjects including Web 2.0, library interviewing, and the future of libraries. He is also a book reviewer for publications including the Journal of Electronic Resources Librarianship and Catholic Library World.

"Its title defies tradition, using the word ‘customers' for the audience of students and faculty who populate virtually all college and university libraries … Academic library bibliographers and selectors need to read this book. It offers evidence that patron-driven acquisition of e-books is succeeding. Perhaps, it is due, at least in part, to the immediate gratification it affords—the library equivalent of's 'buy with one click.' Think about what that has meant for Amazon."
— Technicalities

"This book succeeds at providing an overview—complete with examples —of how different academic libraries are deploying and managing DDA Programs … worthwhile for any academic librarian involved in or interested in the topic of demand-driven acquisitions."
— Technical Services Quarterly

"Any librarian who is interested in issues related to collection development, even if he or she has already begun implementing a customer-oriented policy such as purchasing books ordered though ILL, would benefit from Customer-Based Collection Development's comparisons of various experiences. Reading this book is a practical way to learn about questions that may need to be addressed when utilizing PDA, and the reader will appreciate seeing how other libraries have addressed some of these questions."
— Serials Review