Creating Policies for Results: From Chaos to Clarity

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8 12"
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What does a librarian do if an unattended child remains at closing time? Can nonresidents get a library card? What is the library's position on Internet filters? These are but a few of the kinds of issues that require clear, up-to-date library policies.

If your staff makes decisions on the fly, if policies are nonexistent, outdated, and no one knows what they are, your library may be experiencing policy chaos. The answer is to create current, customized policies geared to your library. Now it's easier than ever using this one-stop, step-by-step guide that dovetails with PLA's The New Planning for Results.

Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to assess existing policies, develop new ones, and communicate all changes to improve consistency.

  • Create sound and legally defensible policies
  • Customize policies appropriate to your library's specific mission, customers and size using proven work forms
  • Serve customers more effectively by updating, clarifying, and communicating new and revised policies
  • Address needs of a changing customer base
  • Create guidance and contingency plans for emergencies
  • Add details and enforcement procedures for as many situations as possible

A new offering in the bestselling " . . . for Results" series from PLA (that includes The New Planning for Results, Staffing for Results and Managing for Results), Creating Policies for Results is the must-have resource for creating and updating policies. No public library can afford to be without it.

Sandra Nelson

Sandra Nelson is a consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has worked in both small and large public libraries and in two state library agencies. She has presented hundreds of training programs and facilitated strategic planning processes in dozens libraries during the past thirty years. She was named Librarian of the Year by the Arizona State Library Association in 1987, received the ASCLA Professional Achievement Award in 1996, and received the Outstanding Alumni Award from the University of North Texas School of Information Science in 1999. She chaired the committee that developed the original Planning for Results: A Public Library Transformation Process (1997). She is the author of Planning fpr Results: A Streamlined Approach (2001) and she is co-author of Creating Policies for Results: From Chaos to Clarity (2003), Wired for the Future: Developing Your Library Technology Plan (1999) and Managing For Results: Effective Resource Allocation for Public Libraries (2000), all published by ALA. She is currently the Senior Editor of the PLA Results series.

June M. Garcia

June M. Garcia, M.L.S. is Managing Partner with Dubberly Garcia, a consulting firm that advises on a broad range of library projects including planning, facilities, and executive recruiting. The firm's clients have included the Baltimore County Public Library, the San Diego Public Library, and the Las Vegas-Clark County Public Library. Ms. Garcia has over 30 years of experience in public libraries. She was the Director of the San Antonio Public Library and the Library Extension Services Administrator at the Phoenix Public Library. She also served as Chief Executive Officer of the CARL Corporation and as Vice-President, Chief Administrator, and Chief Ambassador for TLC/CARL, major library automation companies providing integrated systems to public libraries. Ms. Garcia has been active with the Public Library Association to develop processes for public librarians to effectively plan, measure, and evaluate public library service. She was a member of the committee that produced PLA's planning process, Planning for Results: A Public Library Transformation Process. She chaired the committees that developed Managing for Results: Effective Resource Allocation for Public Libraries (ALA, 2000) and Staffing for Results: A Guide to Working Smarter (ALA, 2002). Ms. Garcia was the President of the Public Library Association from 1991-1992 and a member of ALA Council. Her awards include the Librarian of the Year Award (1986) and the President's Award from the Arizona State Library Association.

"...soundly presented instructional guide...effective and knowledgeable...Creative Policies for Results is very highly recommended reading – especially for library workers, administrative staff, and library board policy makers."
—The Midwest Book Review

"Creating Policies For Results: From Chaos to Clarity is a soundly presented instructional guide to creating legally defensible policies for community library needing to respond to a diverse spectrum of circumstances ranging from an unattended child present at closing time, to nonresidents requesting a library card... Creating Policies For Results is very highly recommended reading – especially for library workers, administrative staff, and library board policy makers."
—The Midwest Book Review