Conducting a Great Reference Interview Workshop Group Rate

Conducting a Great Reference Interview Workshop—Group Rate

While completing your purchase, fill in the name and e-mail address of the group leader who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

$130.00
ALA Member: 
$ 117.00
Item Number:
1541-9402
Date: 
Day:  July 11, 2019
Time:  2:30pm to 4:00pm EDT
Delivery Method: 
Live
Duration: 
90 minutes
Publisher: 
ALA Publishing eLearning Solutions
  • Description
  • Learning Outcomes
  • Registration
  • About the Instructor
  • Contact Us

Conducting a Great Reference Interview Workshop
A 90-minute workshop, Thursday, July 11, 2019, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific

Conducting a proper reference interview is crucial to an effective interaction—it establishes the foundation that will determine whether or not a patron's needs are met. 

In this 90-minute workshop, reference expert Francisca Goldsmith increases your confidence and shows you how you can use physical and verbal cues to get your interview on a firm footing. Designed for those without extensive reference experience, this workshop provides you with the tools to become an expert interviewer. 

After participating in this workshop, you will

  • Understand the purpose and appropriate uses of open-ended, neutral, and closed-ended questions to help patrons bridge information gaps
  • Understand key concepts of person-to-person interviews, including interpreting verbal tendencies, body language, and different types of verbiage
  • Be able to apply specific skills to phone-based reference interactions
  • Recognize weak points in both staff and client communication
  • Have a path to increased confidence when interacting with patrons

While completing your purchase, fill in the name and e-mail address of the group leader who will sign in to the event by clicking the "Attendees" button to the right of the item in your cart. This individual will receive an e-mail from WebEx confirming registration before the event begins. Attendees should add messenger@webex.com to their approved email sender list, so they can ensure that they receive the automatic notifications.

This is an online event hosted through WebEx. Further technical information is available at the ALA Store FAQ page.

Bulk Orders

For pricing on bulk registrations, please contact alastore@ala.org.

Francisca Goldsmith

Francisca Goldsmith has worked in public and academic libraries across North America for more than 25 years before becoming a full-time library staff development consultant and instructor. Recently, her focus has been on supporting public library staff and administrators in responding to community needs for access to healthcare information and expanding librarian and educator awareness of multi-modal literacy needs in both youth and adult communities. Her library experience and consulting includes frontline reference work, collection management, branch services management, and teen services development and advocacy. She is the author of The Readers' Advisory Guide to Graphic Novels, Second Edition (ALA Editions, 2017).

If you have any questions about this workshop, please contact us at elsmarketing@ala.org.

At Your Service

Accommodations are offered based on user needs. For transcription, live captioning, or other accessibility requests, please contact us at elsmarketing@ala.org.

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