The Complete Guide to Preparing and Implementing Service Level Agreements, Second Edition:

Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

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$105.00
ALA Member: 
$ 94.50
Item Number: 
978-1-85604-410-3
Publisher: 
Facet Publishing, UK
Pages: 
208
Width: 
6"
Height: 
9"
  • Description

Using case studies, examples, and helpful checklists, this step-by-step guide explains the fundamentals of working with service level agreements in a clear and easy-to-read style.