Rick Anderson is associate dean for collections and scholarly communication in the J. Willard Marriott Library at the University of Utah. He has worked previously as a bibliographer for YBP, Inc.; as head acquisitions librarian for the University of North Carolina, Greensboro; and as director of resource acquisition at the University of Nevada, Reno. He serves on numerous editorial and advisory boards, is a regular contributor to The Scholarly Kitchen, and has been a regular contributor to Library Journal's Academic Newswire. His book Buying and Contracting for Resources and Services: A How-to-Do-It Manual for Librarians was published in 2004 by Neal-Schuman. In 2005, he was identified by Library Journal as a “Mover &Shaker”—one of the “50 people shaping the future of libraries.” In 2008, he was elected president of the North American Serials Interest Group, and he was named an ARL Research Library Leadership Fellow for 2009–2010. In 2013, he was the recipient of the HARRASSOWITZ Leadership in Library Acquisitions Award and was invited to give the Gould Distinguished Lecture on Technology and the Quality of Life at the University of Utah. In 2015, he was elected president of the Society for Scholarly Publishing. He is a popular speaker on subjects related to the future of scholarly communication and research libraries.
- About the Author
Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the “art” of vendor relations--how to identify potential vendors and select the best one for your library’s needs, how to negotiate the license agreement and terms of service, and how to avoid disputes--or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.
"This is an excellent resource whether you're new at developing vendor-customer relationships or have been at it awhile and still find the process onerous … highly recommended."