Trained by CQ expert Dr. Pennylyn Dykstra-Pruim, Marla Ehlers has facilitated multiple workshops on CQ among a variety of learners. Marla most recently presented on cultural intelligence for the Urban Libraries Council and at the California Library Association’s annual conference and has spoken on a variety of other topics at state and national conferences. With over 20 years in libraries and a background in teaching and children’s services, Marla is currently assistant director at the Grand Rapids (MI) Public Library.
Building CQ: Fostering Our Cultural Intelligence—INDIVIDUAL USER
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- Learning Outcomes
- Who Should Attend
- About the Instructor
You've heard of IQ and EQ, but what about CQ?
Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior.
This on-demand webinar purchase is for part 1 only of a two-part series, “Cultural Intelligence: A PLA Webinar Series.” Each on-demand webinar in the series is available separately, or purchase access to the series at a discount.
Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact. Relevant to all staff, this first on-demand webinar in the series introduces concepts and actions which shape personal and organizational cultural competencies. The conversation will change perceptions and actions in ways which encourage and nurture. Improving our CQ makes us better communicators and more gracious actors in our increasingly diverse world. Build your CQ and learn tools you can apply immediately as you cross cultural boundaries. This archived webinar was originally presented on April 4, 2019.
Running time: 58 minutes
At the conclusion of this on-demand webinar, participants will be able to:
- Define CQ and explain the four skills which form the cultural intelligence framework;
- Identify the impact that holding different values from majority culture have on a person’s experiences and respond effectively; and
- Determine next steps in their own CQ journey.
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All public library staff, including library managers and directors; and other library leaders.
PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.