product image for Cultural Intelligence: A PLA Webinar Series

Building CQ: Fostering Our Cultural Intelligence—INDIVIDUAL USER

If you will be viewing alone or with one other viewer, please purchase at the individual rate. If you plan on viewing this on-demand webinar with a group of 3 or more people, please purchase at the group rate. Group rate is for single library access, including all its branches/outlets, if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact plawebinars@ala.org for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.

 

$49.00
ALA Member: 
$ 49.00
Division Discount Price: 
$ 33.00
Item Number:
0404-1901
Delivery Method: 
On-Demand
Duration: 
58 minutes
Publisher: 
PLA
  • Description
  • Learning Outcomes
  • Registration
  • Who Should Attend
  • About the Instructor
  • Credits
  • Contact

You've heard of IQ and EQ, but what about CQ?

Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior.

This on-demand webinar purchase is for part 1 only of a two-part series, “Cultural Intelligence: A PLA Webinar Series.” Each on-demand webinar in the series is available separately, or purchase access to the series at a discount.

Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact. Relevant to all staff, this first on-demand webinar in the series introduces concepts and actions which shape personal and organizational cultural competencies. The conversation will change perceptions and actions in ways which encourage and nurture. Improving our CQ makes us better communicators and more gracious actors in our increasingly diverse world. Build your CQ and learn tools you can apply immediately as you cross cultural boundaries. This archived webinar was originally presented on April 4, 2019.

Running time: 58 minutes

At the conclusion of this on-demand webinar, participants will be able to:

  • Define CQ and explain the four skills which form the cultural intelligence framework;
  • Identify the impact that holding different values from majority culture have on a person’s experiences and respond effectively; and
  • Determine next steps in their own CQ journey.

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive an access instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and it may also be accessed from your Account Profile. This PDF contains a link to the webinar recording and a password you'll need to view it. You must download this PDF and follow the instructions in order to access the webinar recording.

Technical requirements: To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

All public library staff, including library managers and directors; and other library leaders.

Marla Ehlers

Trained by CQ expert Dr. Pennylyn Dykstra-Pruim, Marla Ehlers has facilitated multiple workshops on CQ among a variety of learners. Marla most recently presented on cultural intelligence for the Urban Libraries Council and at the California Library Association’s annual conference and has spoken on a variety of other topics at state and national conferences. With over 20 years in libraries and a background in teaching and children’s services, Marla is currently assistant director at the Grand Rapids (MI) Public Library.

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).

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