Beth Thomsett-Scott is head of the Engineering Library at Pennsylvania State University (Penn State). She was with the University of North Texas Libraries for sixteen years serving in several positions involving science librarianship. In her previous role there as reference unit manager, Thomsett-Scott assisted with establishing the libraries’ virtual reference and social media services. She holds BSc, MSc, and MLIS degrees from the universities of Guelph, Manitoba, and Western Ontario respectively. Her professional associations include the American Library Association and the Special Libraries Association, where she has served in various positions. Thomsett-Scott has published in a variety of journals and presented conference sessions in the areas of website usability, social media, mentoring and training reference staff and students, and technology. Her passions include virtual reference, website usability, user satisfaction studies, and technologies for reference, instruction, and liaison.