Trained by CQ expert Dr. Pennylyn Dykstra-Pruim, Marla Ehlers has facilitated multiple workshops on CQ among a variety of learners. Marla most recently presented on cultural intelligence for the Urban Libraries Council and at the California Library Association’s annual conference and has spoken on a variety of other topics at state and national conferences. With over 20 years in libraries and a background in teaching and children’s services, Marla is currently assistant director at the Grand Rapids (MI) Public Library.
Applying CQ: Shaping Culturally Intelligent Libraries—INDIVIDUAL USER
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- Learning Outcomes
- Who Should Attend
- About the Instructor
You've heard of IQ and EQ, but what about CQ?
Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior.
This on-demand webinar purchase is for part 2 only of a two-part series, “Cultural Intelligence: A PLA Webinar Series.” Each on-demand webinar in the series is available separately, or purchase access to the series at a discount.
The four interdependent CQ skills of Knowledge, Motivation, Interpretation, and Behavior that help individuals function effectively across cultural boundaries can also help organizations to act in culturally intelligent ways. Using concepts introduced in “Building CQ: Fostering Our Cultural Intelligence” as a foundation, this second on-demand in the series makes the leap from “me” to “we.” The conversation will explore how CQ can shape our libraries’ policies, services, and programs in ways which help our staff and users bridge the culture gaps and cross the cultural boundaries of our ever-changing communities. Improving our organizational CQ fosters trust in our libraries and makes our libraries more effective community anchors. Build your organizational CQ and learn exercises you can apply immediately as you shape your library’s future. This archived webinar was originally presented on April 11, 2019.
Running time: 58 minutes
At the conclusion of this on-demand webinar, participants will be able to:
- Define several models of cultural orientation and explain the role they have in shaping library practices and policies;
- Identify the impact that holding different values from their library can have on patrons or employees and respond effectively; and
- Determine next steps in their library’s CQ journey.
Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!
Upon purchase you will receive an access instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and it may also be accessed from your Account Profile. This PDF contains a link to the webinar recording and a password you'll need to view it. You must download this PDF and follow the instructions in order to access the webinar recording.
Technical requirements: To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.
All public library staff, including library managers and directors; and other library leaders.
PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.